Director of Operations

About the role

The Director of Operations- Federal Civilian is a senior leadership role responsible for the end-to-end oversight of complex, federally contracted healthcare operations. This includes providing end-to-end operational oversight across planning, implementation, execution, monitoring, and continuous improvement of medical services.

Responsibilities

• Provide full lifecycle oversight of medical operations, including mobilization, steady-state performance, and demobilization.
• Rapidly assess, stabilize, and optimize complex operational environments, ensuring continuity of care and service delivery.
• Translate strategic priorities into executable operational plans, performance metrics, and measurable outcomes.
• Ensure timely, responsive operational decision-making aligned with mission requirements.
• Develop and implement a comprehensive medical services strategy aligned with organizational goals.
• Oversee all aspects of medical services contracts, ensuring compliance with regulatory requirements and contractual obligations.
• Ensure compliance with all federal, state, and local regulatory requirements, as well as contract-specific standards.
• Cultivate and maintain positive relationships with government agencies involved in healthcare initiatives.
• Support, mentor, and inspire a multidisciplinary team of medical professionals.
• Develop and manage budgets for medical initiatives, ensuring financial sustainability.
• Design and oversee internal auditing frameworks for medical operations, contracts, and service delivery.
• Establish, implement, and maintain a robust compliance program for medical services, aligned with applicable laws, regulations, and industry standards.

Requirements

• Bachelor's degree in Healthcare Administration, Business Administration, or a related field.
• Master's degree preferred.
• 10+ years of progressive leadership experience in federal healthcare operations or government contracting environments.
• Demonstrated experience managing USG contracts and working with prime contractors.

Qualifications

• Established relationships with IHSC or similar federal healthcare entities strongly preferred.
• Strong working knowledge of federal healthcare regulations, compliance frameworks, and detention or austere healthcare environments (preferred).

Skills

• Seasoned in the successful development and management of logistical plans, providing crucial operational support.
• Highly responsive, organized, and able to manage competing priorities with urgency and professionalism.
• Exceptional customer service and interpersonal skills.
• Available for communication by Customer personnel 24/7/365.
• Adept at discussing and negotiating collaborative solutions in high-pressure operational environments.

Benefits

• Military friendly employer and proud partner of the Military Spouse Employment Partnership program.

Pay

Starting at $185,000

Schedule

75% of travel is required to onsite locations for operational efficiency, training and leadership engagement.