Director of Operations

Job Description

As the Director of Operations, you'll oversee all aspects of warehouse and delivery operations - from receiving and inventory management to order fulfillment, distribution, and delivery. You'll lead and develop a team of managers, supervisors, leads, clerks, and warehouse associates to achieve operational excellence and deliver exceptional customer service.

Key Responsibilities

• Lead day and night warehouse teams to achieve safety, accuracy, and productivity goals.
• Lead the delivery team on safety, efficiencies, and overall performance goals
• Foster a positive, high-performance culture built on teamwork, accountability, and continuous improvement.
• Manage all aspects of warehouse operations, including receiving, storage, inventory control, replenishment, and outbound shipping.
• Ensure compliance with OSHA, DOT, and other applicable regulations.
• Maintain the physical condition of the warehouse - ensuring equipment, layout, and safety standards support efficient operations.
• Recruit, train, and develop team members, creating clear expectations and providing ongoing coaching and feedback.
• Partner with other departments (Sales, Delivery, and HR) to align operational goals and support company initiatives.

What We're Looking For

• 10+ years of warehouse and distribution management experience leading multi-shift teams.
• Proven ability to coach, develop, and motivate diverse teams.
• Strong analytical and problem-solving skills - comfortable using data to drive performance.
• Excellent communication and organizational skills.
• Proficiency in warehouse management systems (WMS) and MS Office Suite
• NetSuite experience (preferred)
• Understanding of OSHA and DOT regulations.
• Flexibility to support both day and night operations as needed.