Director of Operations

About the role

Valet Living is seeking a Director of Operations to lead and empower a team of Operations Managers, Area Leaders, and service teams across a large region. The role involves setting strategic direction, driving performance, and optimizing processes to ensure top-tier service delivery.

Responsibilities

• Lead High-Impact Teams: Guide and mentor a team of Operations Managers and Area Leaders, driving a culture of accountability, engagement, and high performance resulting in business growth, client retention and best-in-class customer satisfaction.
• Strategic Leadership: Develop and execute operational strategies aligned with company goals to drive efficiency, scalability, and superior service delivery.
• Financial Stewardship: Manage P&L and cost accountability, ensuring all operations stay within budget while maximizing profitability.
• Resource Planning & Agility: Oversee resource planning to ensure the company is equipped to meet evolving operational challenges and capable of rapidly responding to new opportunities.
• Drive Operational Excellence: Monitor and analyze key performance indicators (KPIs) and operational metrics, leading continuous improvement initiatives to enhance productivity and service quality.
• Client Partnerships: Establish and maintain trusted advisor relationships with key client stakeholders to ensure client satisfaction and business growth.
• Talent Development: Lead talent strategies in partnership with Human Resources, with a focus on attracting, developing, and retaining service-oriented team members. Actively support the full talent lifecycle—including recruitment, onboarding, performance management, associate relations, and ongoing coaching—to build high-performing teams and strong leadership pipelines.
• Business Growth: Collaborate with Sales and Field Operations teams to drive growth within the region, identifying opportunities to expand services and optimize client relationships.
• Fleet & Inventory Management: Coordinate with the Fleet team to ensure regional fleet needs are met and optimize warehouse operations.
• Safety & Compliance: Ensure safety standards are met and all operational practices are compliant with company policies and regulations.

Requirements

Minimum of 7 years of management experience, with at least 3 years in a leadership role overseeing remote teams across multiple geographies. Proven leadership, strong background in managing high-performance teams, including recruitment, training, and development, with a focus on driving results. Industry expertise in retail, hospitality, home services, or a relevant B2B services industry with a client-first strategy. Financial acumen with a proven track record in P&L or cost center control, with a keen ability to manage budgets and optimize financial performance. Advanced project management skills, with a strong attention to detail, problem-solving capabilities, and effective time management. Exceptional written and verbal communication skills, with the ability to engage and influence stakeholders at all levels. Strong background in using business analytics to inform decision-making and drive operational improvements. Advanced skills in MS Word, Outlook, Excel, PowerPoint; familiarity with business management software. Bachelor’s degree preferred. Valid Driver’s License: Required, along with the ability to travel regularly within your assigned market.

Qualifications

Experience: Minimum of 7 years of management experience, with at least 3 years in a leadership role overseeing remote teams across multiple geographies.

Skills

Proven Leadership: Strong background in managing high-performance teams, including recruitment, training, and development, with a focus on driving results.

Industry Expertise: Experience in retail, hospitality, home services, or a relevant B2B services industry with a client-first strategy.

Financial Acumen: Proven track record in P&L or cost center control, with a keen ability to manage budgets and optimize financial performance.

Project Management: Advanced project management skills, with a strong attention to detail, problem-solving capabilities, and effective time management.

Communication Skills: Exceptional written and verbal communication skills, with the ability to engage and influence stakeholders at all levels.

Analytical & Data-Driven: Strong background in using business analytics to inform decision-making and drive operational improvements.

Technology Proficiency: Advanced skills in MS Word, Outlook, Excel, PowerPoint; familiarity with business management software.

Benefits

Comprehensive Benefits: Health Benefits, Financial Security, Flexible Time Off, Professional Development, Additional Perks.

Pay

Salary Range: $100,000 - $120,000

Bonus Target: 17.5% of annual salary, paid quarterly

Auto Allowance & Reimbursement: Bi-weekly fixed contribution + monthly variable mileage reimbursement

Schedule

Field-based role with frequent travel within your assigned region

Travel: Up to 40% of the time