Director of Operations

About the role

MAJC is a platform built for the hospitality industry, aiming to reduce the high annual churn rate of 72% and provide a solution for the 780K open hospitality jobs. The platform offers a range of features, including a Trading Card profile, Academy, and Community, to help operators and workers connect and grow.

Responsibilities

The platform is designed to help operators hire, train, and keep their team members, with features such as unlimited matches, no per-click bidding war, and a subscription-based model for operators. The MAJC Agent empowers team members with the right answers when it matters most, and the Academy and Community help lift retention.

Requirements

• Hospitality workers can join for free, with no app-store tier or premium upcharge
• Operators can subscribe for $4.99 per operator seat per month
• The platform is designed for the hospitality industry, with features such as job matching, skills training, and community support

Skills

The platform is designed to help workers showcase their skills and experience, with features such as a Trading Card profile that travels with them when they change jobs. The platform also offers certifications from the Academy, which land on the worker's Trading Card when they finish a course.

Benefits

• Reduced churn rate and improved retention
• Increased support for workers and operators
• Access to a community of peers and mentors
• Opportunities for growth and development through the Academy and certifications

Qualifications

The platform is built for the hospitality industry, with contributions from 100+ hospitality experts and 18+ interactive hospitality courses. The platform is designed to be user-friendly and accessible, with a focus on providing practical tools and support for workers and operators.