Director of Marketing Operations

Primary Responsibilities

• Lead and optimize marketing operations, including intake, workflow, prioritization, and resource management to support enterprise marketing initiatives.
• Have an ownership role in the marketing technology stack (including marketing automation, campaign management, merchandising, community relations systems and internal design tools), ensuring effective utilization, integration, and governance.
• Manage the marketing budget process, including forecasting, tracking, accruals, and reconciliation in partnership with Finance.
• Develop and enforce marketing processes, standards, documentation, and controls to ensure regulatory compliance and risk management.
• Oversee vendor and partner operations, including onboarding, contracts, performance management, and cost optimization.
• Partner with marketing leadership and lines of business to improve campaign planning, execution quality, and speed to market.
• Lead, mentor, and develop marketing operations staff, fostering continuous improvement and operational discipline.

Qualifications

• BA or BS
• 7+ years of job-related experience

Skills

• Excellent communication skills, both written and verbal
• Excellent project management skills
• Able to work and multi-task in a fast-paced environment
• Excellent organizational, analytical, and interpersonal skills
• Intermediate level proficiency in MS PowerPoint
• Intermediate level proficiency in MS Excel
• Intermediate level proficiency in MS Word
• Advanced project and process management skills