Director of Learning Delivery Systems
Platform Strategy & Solutions Architecture
Serve as solutions architect for the organization’s learning delivery platforms, ensuring scalability, security, accessibility, performance, and strong user experiences.
Establish and maintain a multi-year technology roadmap for learning delivery systems, aligned to organizational strategy and the needs of multiple business lines.
Guide architecture decisions for cloud-based and integrated learning platforms, including build-versus-buy analysis, APIs, identity/access management, CRM integration, data flows, analytics, security, scalability, reliability, maintainability, and cost considerations.
Apply extensive knowledge of e-learning technologies and standards, learning workflows, analytics, and reporting to shape platform strategy, architecture, and development in support of program, curriculum, client, instructor, learner, and organizational outcomes.
Provide technical direction to vendor development resources, ensuring solutions meet business, security, accessibility, and operational requirements.
Partner with internal technology teams to integrate learning delivery systems into the broader tech stack (e.g., identity/access management, CRM, data/analytics, communications).
Platform Delivery & Operations
Lead the design, implementation, configuration, and administration of learning delivery platforms and supporting services.
Career with vendor development resources to ensure work is well-scoped, technically sound, appropriately tested, and delivered in alignment with business priorities, timelines, budget, and quality expectations.
Manage scope, schedule, resources, budget, and risk for platform releases, enhancements, and operational improvements.
Define and enforce standards for quality, accessibility, privacy/security, documentation, and support readiness for all releases.
Lead continuous improvement initiatives informed by user feedback, performance data, and evolving business needs.
Vendor & Stakeholder Management
Manage relationships and contracts with third-party software providers, ensuring value, accountability, and alignment with organizational standards.
Evaluate and hold vendors technically accountable, including reviewing application designs and architecture for quality, standards compliance, and alignment with platform direction.
Translate between technical and non-technical stakeholders to align program, business, and technology priorities.
People Leadership
Oversee a team with 3 direct reports, providing a safe and welcoming team environment and ensuring employee growth and development by providing regular coaching, guidance, and feedback.
Establish and track team goals, timelines, and deliverables, and ensure alignment with organizational and departmental strategic goals.
Take ownership and accountability for decisions made by direct reports.
In partnership with the National Council’s human resources leadership, determine performance ratings, recommend compensation (merit increases) for direct reports, and manage performance issues if necessary.