Director of Learning

MORES

• Facilitating the two days of MORES for all new hire Associates.
• Preparing MORES binders, blocking space, coordinating meeting set-up, agenda, and PowerPoint presentations.
• Working in conjunction with Human Resources.
• Overseeing regular updates to MORES binder information.

10-Day Training

• Supporting managers in the completion of the 10-Day training process.
• Reviewing test scores and supporting managers on training company standards and processes.
• Connecting with Associates during the 10-Day process to assist in any area.
• Facilitating feedback to managers and Executive Committee.

Perfecting the Basics – Driving Performance / Montage Standards

• Attending and participating in “line-ups” or pre-meal meetings.
• Role playing in department meetings and auditing behaviors of Montage Associates and departments to Montage standards.
• Providing feedback to Managers and Associates on performance.

Yearly MORES

• Assisting with coordinating the topic or presentation of the yearly MORES assessment.
• Preparing study guides and weekly quizzes.
• Proctoring the assessment.
• Aiding in tracking Associates scores, recording, and tracking of department scores.
• Connecting with departments that have Associates who need to reassess.

Listening and Wow Class

• Planning, organizing, and assisting the process.
• Facilitating the “Listening” section.
• Cooking up the coordination of the Wow section with other trainers and supporting Managers in the creation of Wows for participants.

Leadership Class

• Working with EC team and/or Managers to determine who needs to attend.
• Planning and organizing the agenda and booking space.
• Leading the class and working with guest speakers as needed.

Support and Coordinate the Learning Programs

• Responsible for preparation and printing of all materials for learning classes.
• To include: blocking space, creating banquet event orders, organizing and filing material.

Departmental Trainers - Department Specific Skills and Knowledge

• Coordinating and guiding Departmental and Technical Trainers in developing training skills.
• Oversight of certification updates.

Staff Presentations

• Sharing and presenting insightful training and learning moments.
• Providing updates and relevant information regarding training programs and MORES.

Qualifications

• Bachelor’s degree required.
• At least 3-5 years of Training, Organizational Development or Learning as a Director of Training or Director of Learning.
• Luxury hospitality experience preferred.
• Experience in creating new and innovative learning curriculum in addition to facilitating existing curriculum.
• Multiple training and development certifications preferred.
• Demonstrated skills in group facilitation (large and small), performance improvement consulting, coaching, and interpersonal effectiveness.
• Exceptional presentation, interpersonal, and writing skills to effectively engage, motivate and influence audiences.
• Strong attention to detail with the ability to create high quality training syllabi, training materials and technical content.
• Excellent communication skills, both verbal and written.
• Extensive knowledge of hotel operations and jobs within the hotel extremely useful.
• Preferred if this individual has multiple training and development certifications.
• Proficient ability in Microsoft Office, Word, Excel, and Power Point.
• PREFERRED if this individual has experience in Indesign.
• Ability to solve problems and make rational and objective decisions.
• Good judgment in making decisions and always in accordance with Montage Mission, Vision and Values.

Pay Scale

The pay scale for Director of Learning is $101,000 to $126,000. The pay scale is the base salary or hourly wage range, exclusive of incentive pay such as commissions, piece rates, gratuities, and the like, that Montage reasonably expects to pay for the position.

Physical Demands

Position requires walking and giving direction some of the working day. Must be able to bend, stoop, squat and stretch to fulfill various tasks. Must be able to lift up to 30 lbs. from time to time. Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability and visual acuity.

EEO Statement

We are an EEO employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.