Director of Learning

MORES

• Facilitating the two days of MORES for all new hire Associates.
• Preparing MORES binders, blocking space, coordinating meeting set-up, agenda, and PowerPoint presentations.
• Working in conjunction with Human Resources.
• Overseeing regular updates to MORES binder information.

10-Day Training

• Supporting managers in the completion of the 10-Day training process.
• Reviewing test scores and supporting managers on training company standards and processes.
• Connecting with Associates during the 10-Day process to assist in any area.
• Facilitating feedback to managers and Executive Committee.

Perfecting the Basics – Driving Performance / Montage Standards

• Attending and participating in “line-ups” or pre-meal meetings.
• Role playing in department meetings and auditing behaviors of Montage Associates and departments against Montage standards.
• Providing feedback to Managers and Associates on performance.

Yearly MORES

• Assisting with coordinating the topic or presentation of the yearly MORES assessment.
• Preparing study guides and weekly quizzes.
• Proctoring the assessment.
• Aiding in tracking Associates' scores, recording, and tracking department scores.
• Connecting with departments needing re-assessment.

Listening and Wow Class

• Planning, organizing, and assisting with the process.
• Facilitating the “Listening” section.
• Cooking the coordination of the Wow section with other trainers and supporting Managers in creating Wows for participants.

Leadership Class

• Working with the EC team and/or Managers to determine who needs to attend.
• Planning and organizing the agenda and booking space.
• Leading the class and working with guest speakers as needed.

Support and Coordinate Learning Programs

• Responsible for preparation and printing of all materials for learning classes.
• To include: blocking space, creating banquet event orders, organizing and filing material.

Departmental Trainers - Department Specific Skills and Knowledge

• Coordinating and guiding Departmental and Technical Trainers in developing training skills.
• Oversight of certification updates.

Staff Presentations

• Sharing and presenting insightful training and learning moments.
• Providing updates and relevant information regarding training programs and MORES.

Qualifications

• Bachelor’s degree required.
• At least 3-5 years of Training, Organizational Development or Learning experience as a Director of Training or Director of Learning.
• Luxury hospitality experience preferred.
• Experience in creating new and innovative learning curriculum in addition to facilitating existing curriculum.
• Multiple training and development certifications preferred.
• Demonstrated skills in group facilitation (large and small), performance improvement consulting, coaching, and interpersonal effectiveness.
• Exceptional presentation, interpersonal, and writing skills to effectively engage, motivate, and influence audiences.
• Strong attention to detail with the ability to create high quality training syllabi, training materials, and technical content.
• Excellent communication skills, both verbal and written.
• Extensive knowledge of hotel operations and jobs within the hotel extremely useful.
• Preferred if this individual has multiple training and development certifications.
• Proficient ability in Microsoft Office, Word, Excel, and Power Point.
• PREFERRED if this individual has proficiency in Indesign.
• Able to solve problems and make rational and objective decisions.
• Uses good judgment in making decisions and always in accordance with Montage Mission, Vision, and Values.

Physical Demands

• Position requires walking and giving direction some of the working day.
• Must be able to bend, stoop, squat, and stretch to fulfill various tasks.
• Must be able to lift up to 30 lbs. from time to time.
• Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening, and hearing ability, and visual acuity.