Director of Learning

About the role

The Director of Learning has the overall responsibility for facilitating, coordinating, and supporting Montage learning programs to include MORES, Associates 10 Day training, and departmental specific skills and knowledge. In addition to facilitating existing curriculum, the Director of Learning will also help to create new and innovative learning curriculum and assist the Corporate Director of Learning in all aspects of the Learning Department.

Responsibilities

• MORES-Introduction to Montage: Facilitate the two days of MORES for all new hire Associates. Administer MORES to include preparing binders, blocking space, coordinating meeting set-up, agenda, and PowerPoint presentations. Work with Human Resources. Regularly update MORES binder information.
• 10-Day Training: Support managers in completing the 10-Day training process. Review test scores and support managers on training company standards and processes. Connect with Associates during the 10-Day process to assist in any area. Facilitate feedback to managers and Executive Committee.
• Perfecting the Basics – Driving Performance / Montage Standards: Attend and participate in line-ups or pre-meal meetings to ensure departments are perfecting the basics. Role play in department meetings and audit behaviors against Montage standards. Provide feedback to Managers and Associates on performance.
• Yearly MORES - Work with Departmental Trainers: Assist with coordinating the topic or presentation of the yearly MORES assessment. Prepare study guides and weekly quizzes. Proctor the assessment. Track Associates and department scores. Connect with departments needing re-assessment.
• Listening and Wow class: Plan, organize, and assist with the process. Facilitate the Listening section, coordinate the Wow section with other trainers, and support Managers in creating Wows for participants.
• Leadership class: Work with EC team and/or Managers to determine who needs to attend. Plan and organize agenda and book space. Lead the class and work with guest speakers as needed.
• Support and coordinate the Learning programs: Responsible for preparation and printing of all materials for learning classes, including blocking space, creating banquet event orders, organizing, and filing material.
• Departmental Trainers-Department Specific Skills and Knowledge: Coordinate and guide Departmental and Technical Trainers in developing training skills. Oversee certification updates.
• Staff Presentations: Share and present insightful training and learning moments. Provide updates and relevant information regarding training programs and MORES.

Qualifications

• Bachelor’s degree required
• At least 3-5 years of Training, Organizational Development or Learning experience as a Director of Training or Director of Learning
• Luxury hospitality experience preferred
• Experience in creating new and innovative learning curriculum in addition to facilitating existing curriculum
• Multiple training and development certifications preferred
• Demonstrated skills in group facilitation (large and small), performance improvement consulting, coaching, and interpersonal effectiveness
• Exceptional presentation, interpersonal, and writing skills to effectively engage, motivate, and influence audiences
• Strong attention to detail with the ability to create high quality training syllabi, training materials, and technical content
• Excellent communication skills, both verbal and written
• Extensive knowledge of hotel operations and jobs within the hotel extremely useful
• Preferrable if this individual has multiple training and development certifications
• Proficient ability in Microsoft Office, Word, Excel, and Power Point
• Preferrable experience in Indesign
• Able to solve problems and make rational and objective decisions

Physical Demands

Position requires walking and giving direction some of the working day. Must be able to bend, stoop, squat, and stretch to fulfill various tasks. Must be able to lift up to 30 lbs. from time to time. Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening, and hearing ability, and visual acuity.

Pay

The pay scale for Director of Learning is $101,000 to $126,000. The pay scale is the base salary or hourly wage range, exclusive of incentive pay such as commissions, piece rates, gratuities, and the like, that Montage reasonably expects to pay for the position.