Director of IT Infrastructure & Field Services

Responsibilities

• Deliver reliable, scalable, and secure technology environments across both corporate and jobsite operations.
• Own the design, implementation, and operation of enterprise infrastructure—including cloud, network, systems, and field technology—ensuring consistent performance and availability across all locations.
• Ensure infrastructure is standardized, scalable, and aligned with business needs while operating within enterprise architecture guidance and partnering closely with Cybersafety to ensure appropriate protection and risk management.

Infrastructure Strategy & Platform Ownership

• Define and execute enterprise infrastructure strategy across cloud, on-prem, hybrid, and network environments.
• Establish infrastructure as a standardized and scalable platform.
• Align infrastructure decisions with enterprise architecture standards and direction.
• Drive modernization including cloud adoption and platform consolidation.

Network, Systems & Cloud Operations

• Own performance, reliability, and availability of infrastructure environments.
• Ensure high availability and resilience of critical services.
• Implement proactive monitoring and performance management.
• Continuously improve stability and cost efficiency.

Cloud Platform Ownership

• Provide and maintain infrastructure platforms (e.g., cloud services, MDM, device connectivity, provisioning pipelines).
• Support deployment and lifecycle logistics of cloud services.
• Ensure infrastructure platforms enable enforcement of security standards.
• Implement infrastructure capabilities required to support security controls defined by Cybersafety.
• Maintain accountability for operational health and user experience.

Field Services & Jobsite Technology

• Own delivery of jobsite technology including connectivity and systems.
• Standardize jobsite setup and support models.
• Ensure consistency and reliability across projects.
• Align field technology with business and operational needs.

Infrastructure Automation & Operational Efficiency

• Drive automation and infrastructure-as-code practices.
• Reduce manual processes and variability.
• Improve deployment speed and consistency.
• Increase operational efficiency through standardization.

Security Partnership & Implementation

• Partner with Cybersafety to align with security standards.
• Implement required security controls across environments.
• Ensure infrastructure decisions incorporate security requirements.
• Support a secure and resilient environment.

Capacity, Performance & Reliability Management

• Ensure infrastructure scales with business demand.
• Manage capacity and performance proactively.
• Prevent issues through planning and forecasting.
• Maintain uptime and reliability.

Vendor & Technology Management

• Manage vendor relationships and technology selection.
• Align tools with enterprise strategy.
• Avoid unnecessary complexity.
• Optimize cost and value.

Leadership Expectations

• Act as enterprise owner of platforms and environments.
• Engage in healthy, constructive tension to enforce standards.
• Challenge ad hoc solutions that reduce scalability.
• Balance standardization with flexibility for field needs.
• Build a culture of operational excellence.
• Develop leaders across infrastructure and field services.
• Drive proactive operations over reactive response.
• Collaborate across IT functions within defined architecture and security boundaries.

Measures of Success

• Reliability and uptime of infrastructure environments.
• Consistency of jobsite technology deployments.
• Reduction in incidents and performance issues.
• Efficiency gains through automation.
• Scalability to support business growth.
• Alignment with Cybersafety standards.
• Cost optimization of infrastructure.
• Business feedback on reliability and usability.

Team Scope

• Infrastructure (systems, cloud, platforms).
• Network engineering.
• Field services (jobsite technology).

Requirements

• Bachelor’s degree in a related field required.
• Minimum of 5 years of experience including strong leadership.
• Relevant certifications preferred.
• Experience leading infrastructure in complex environments.
• Strong knowledge of cloud, networking, and systems.
• Experience managing distributed environments.
• Experience driving standardization and automation.
• Ability to balance enterprise and field needs.
• Strong leadership and communication skills.
• Experience collaborating across IT and business teams.