Director, IT Field Services

Core Responsibilities And Essential Functions

• Works closely with Enterprise Project Managers, Director of Technology, VP’s and CIO to meet system strategic and tactical goals and objectives.
• Directs a staff responsible for systems implementation and support.
• Maintains a highly competent staff to meet the objectives and strategies.
• Directs the development of training programs for management.
• Recruits, trains, retains, and leads high-performance team managers with fulltime and contract resources that deliver highly reliable, cost-effective, desktop, IT security and application services to WellStar locations.
• Effectively communicates to the executive team how technology can enable new business initiatives and strategies and drive generation of new revenue streams.
• Performs job evaluations.
• Manages financial and operational governance.
• Identifies, prioritizes, and escalates contractual issues to the vendor that impact clinical, financial, administrative business, and infrastructure related process in a timely manner.
• Solves non-routine questions or situations that arise in the departments related to contracts.
• Manages financial and operational governance of contractors and consultants.
• Provides Information Systems Management with progress reports of scheduled projects; consults with management regarding the direction of the enterprise and changes schedules appropriately.
• Develops and maintains Capital and Operational budgetary requirements for appropriate projects and operational tasks.
• Schedules and conducts meetings to identify process improvements and unusual occurrences.
• Administers services contracts, sponsors initiatives to support virtualized environment using a virtualized application delivery strategy.
• Reviews RFP, RFQ, RFI, for data and voice network services.
• Develops IS policy & procedures.
• Participates and/or directs the development of long range plans in systems and Network, Telecommunication, and Security.
• Prepares and manages budgets and related financial documents, and is responsible for the attainment of a high return on all investments.
• Attends User Group and education programs to keep abreast of current and future applications and technology.
• Assists with Joint Commission requirements with respect to Information Systems function.
• Responsible for assisting with HIPAA requirements with respect to Information systems function.
• Provides IT Leadership and Executive team with weekly updates on accomplishments, plans, outages, Service Desk metrics, completed and planned changes.
• Complies with ITIL processes such as Problem, Change, and Configuration Management related to Network, Telecommunication, and Security Operations.
• Fully engaged and monitor IT System Availability metrics and compliance.
• Responsible for assisting with Patient Safety requirements with respect to Information systems function.
• Facilitate and oversee consistent compliance with all Sarbanes-Oxley (SOX), HIPAA, and PCI audit requirements.
• Solicits performance feedback for constant process improvement.
• Develops and manages the implementation of all clinical and financial infrastructure.
• Enhances professional growth and development through education programs, workshops or other educational opportunities that may be presented. Keeps abreast of current events.
• Hospital and physician practice rounding.

Required Minimum Education

Bachelor of Computer Science, Information Systems, or related field required.

Required Minimum License(s) And Certification(s)

Epic ECSM and ITIL preferred.

Required Minimum Experience

Minimum 8 years in information technology and or information security, including a minimum of 5 years of experience in a management role required. Minimum 3 years in healthcare preferred. Experience with Security, Networks and Telecom required. Experience implementing complex and integrated information systems required. Technical foundation required.

Required Minimum Skills

• Excellent Project Management skills including practical usage of Microsoft Project.
• Knowledge of Basic Network, Telecommunication, and Security Operations, Virtual Application delivery (including operating systems, utilities, Microsoft Office Products, etc.).
• Strong communication, presentation and customer relation skills.
• Able to understand and relate to the interdependencies/impact of Information Systems on the operation of the WellStar Health System.