Director, IT Services
About the role
As Director of Information Technology at Justworks, you will own the vision, execution, and continuous improvement of enterprise IT services. You’ll lead teams responsible for end-user support, corporate network and collaboration platforms, endpoint and asset management, and AV - ensuring Justworkers have seamless, secure access to the tools they need to do their best work.
Responsibilities
Partner with senior leadership to define the IT vision, strategy, and lead execution to improve IT maturity and service reliability.
Serve as a trusted partner to Engineering, Revenue Operations, People Operations, and other functions, enabling business growth through scalable and reliable technology.
Partner with the People team, Security team, and other stakeholders to promote and support responsible AI adoption across the organization.
Lead enterprise-wide initiatives such as office build-outs, tooling standardization, and other technology integrations.
Establish and mature IT practices for software management and governance, user experience and enablement, incident and problem management, and mitigation of operational risk while providing highly available and user-friendly IT solutions.
Drive a customer-centric service model that improves response times, resolution quality, and employee satisfaction.
Own the lifecycle management of enterprise IT platforms and software, including:
- Maintaining a comprehensive inventory of all software and assets
- Managing access, configurations, and licenses
- Holding vendors accountable for reliable products and services
- Implementing automation where appropriate
- Ensuring the high system availability and performance
- Collaborate with Procurement, Security, and Legal to evaluate risk when introducing new tools, vendors, or architectural changes, balancing usability, security, and scalability.
Partner with Security to strengthen corporate security posture and ensure enterprise IT systems are designed, operated, and monitored in alignment with Zero Trust principles.
Enhance identity and access management capabilities, including SSO, MFA, lifecycle automation, device compliance, and least-privilege access.
Ensure IT processes, documentation, and controls support audit readiness for SOC 2, ISO 27001, and other applicable data privacy requirements.
Own the IT operating budget, including forecasting and cost management.
Manage vendor relationships and contract negotiations to ensure strong ROI, service quality, and cost optimization.
Requirements
10+ years of progressive experience in corporate IT, infrastructure, or enterprise technology.
5+ years scaling distributed IT teams, ideally managing managers as a senior leader.
Proven experience building IT strategy, executing roadmaps, and operating IT services at scale.
Strong expertise in IT service management frameworks (ITIL or similar).
Solid experience in managing and governing software in the enterprise and addressed the Shadow IT challenges.
Experience owning corporate IT platforms, including identity, collaboration tools, SaaS governance, networking, and endpoint management.
Direct experience managing network teams to build various office networks and WiFi networks, as well as the direct experience designing and implementing audio/video capabilities for both on-site and remote environments, including company-wide all-hands meetings.
Demonstrated success partnering with Security to implement Zero Trust principles, MFA, and device compliance.
Strong working knowledge of Zero Trust architecture, identity security, endpoint security, and access governance.
Experience supporting audits and compliance programs such as SOC 2, ISO 27001, SOX and data privacy regulations.
Ability to assess risks within IT systems and translate requirements into scalable, user-friendly solutions.
Strong vendor and budget management experience.
Exceptional communication and stakeholder management skills, with the ability to translate technical complexity into business impact.
Experience supporting hybrid or distributed workforces in high-growth environments.
Qualifications
Company size over 1000 employees, with global offices preferred.
Benefits
We offer a comprehensive benefits package including:
Competitive base salary ranging from $240,000 to $310,000 per year based in our New York City Office.
Flexible work arrangements including remote work options.
Comprehensive health, dental, and vision insurance plans.
Retirement savings plan with employer contributions.
Employee assistance program.
Annual bonus based on company and individual performance.
Professional development opportunities and training.
Regular team-building activities and social events.
Generous paid time off and holidays.
Discounted gym memberships and wellness programs.
Flexible spending accounts for healthcare and dependent care expenses.
Volunteer time off.
Parental leave and family-friendly policies.
Pay
The base wage range for this position based in our New York City Office is targeted at $240,000-$310,000 per year.
Schedule
This role offers a flexible schedule to accommodate the needs of the position and the employee.
Skills and Knowledge
Strong domain expertise in enterprise IT.
Commitment to learning and applying best practices to evolve systems, processes, and teams.
Equal Opportunity Employer
Justworks is an equal opportunity employer open to all qualified applicants regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital or familial status, disability, pregnancy, gender identity or expression, veteran status, genetic information, or any other legally protected status. We provide reasonable accommodations to candidates with disabilities who may require reasonable accommodations. We also provide reasonable accommodations to employees based on their sincerely held religious beliefs, as well as for other covered reasons consistent with applicable federal, state, and local laws.