Director of IT Services

We need to output HTML fragment with sections: About the role? The posting includes Position Overview, Key Responsibilities, Technology Environment, Required Qualifications & Experience, Preferred Qualifications, Reporting Structure, Security & Compliance Requirements. Also maybe Benefits, Pay, Schedule not present, so omit. We need to use

for section headings. Use

• for any list of duties/requirements/benefits, and

  for prose. Do NOT repeat job title as heading. Do NOT put Job ID / requisition numbers as headings — none. We must preserve all substantive information; remove boilerplate like cookie/navigation/legal/EEO etc. There's none except maybe "Best, Bhavani Recruiter..." which is contact info; we should drop application instructions and contact info. The instruction: remove application instructions. So we should omit the recruiter signature and contact. We need to include sections only when posting has real specific content. So we will have sections: About the role (maybe from Position Overview), Responsibilities (Key Responsibilities), Technology Environment (maybe as a subsection under Responsibilities? But we can make separate section Technology Environment), Qualifications (Required Qualifications & Experience), Preferred Qualifications, Reporting Structure, Security & Compliance Requirements. We need to use

  for each section heading. Inside sections, we need to use

  for prose and

  • for lists. We need to preserve all substantive info. Let's extract. Position Overview paragraph: "The client is seeking an experienced Director of IT Services to provide senior-level technical leadership and operational oversight for its enterprise IT Infrastructure Management (ITIM) and Delivery Services functions. DOM is undertaking a significant technology modernization initiative that includes cloud migration, adoption of cloud-native technologies, federal interoperability requirements, and transformation of IT service delivery operations. The successful candidate will provide leadership across infrastructure operations, cloud services, networking, service desk operations, vendor management, cybersecurity coordination, and technology modernization. The Director of IT Services will serve as a key member of the DOM IT leadership team and will report directly to the Chief Information Officer (CIO) and/or Chief Technology Officer (CTO). The role will be responsible for ensuring operational continuity, effective service delivery, vendor performance, and successful execution of modernization initiatives." We'll put that in

    . Key Responsibilities: multiple bullet-like paragraphs each with heading like "Enterprise Cloud Services", "Network, Voice & Telecommunications", etc. We need to turn each into list items? The instruction: Use

    • for any list of duties/requirements/benefits. So we can create a
      with each responsibility area as
      • containing the prose (maybe with sub-bullets?). But we can also keep headings inside
      • as maybe. Simpler: each responsibility area as
      • with its description. We'll list: - Enterprise Cloud Services: Provide strategic and operational leadership... (the paragraph) - Network, Voice & Telecommunications: Direct enterprise network... - IT Service Desk & End-User Support: Lead the enterprise IT service desk... - Infrastructure & Operations: Provide leadership for enterprise infrastructure... - Cybersecurity, Compliance & Governance: Partner with CIO/CTO... - Vendor & Contract Management: Provide executive oversight... - IT Service Management & Governance: Establish governance processes... We'll keep each as
      • with maybe for the heading. Technology Environment: list of technologies grouped. We can present as
        • each bullet maybe with subcategories? The text: "Candidates should have working knowledge of enterprise technology environments comparable to the following:" then categories with items. We'll create a
          with each category as
          • containing a heading and then a comma-separated list. Required Qualifications & Experience: It's a table-like list with Requirement, Minimum Experience. We need to preserve all. We'll create
            with each requirement as
            • containing the requirement text and the minimum experience. Preferred Qualifications: bullet list. Reporting Structure: paragraph. Security & Compliance Requirements: bullet list of items. We must not include Pay, Schedule, Benefits sections. We must output only HTML fragment. Let's craft. We'll start with

              About the role

              then

              ...

              Then

              Responsibilities

              with each
              • . Then

                Technology Environment

                with each
                • . Then

                  Qualifications

                  with each
                  • (requirement + experience). Then

                    Preferred Qualifications

                    with each
                    • . Then

                      Reporting Structure

                      ...

                      Then

                      Security & Compliance Requirements

                      with each
                      • . Make sure no extra text. Let's extract exact text. Position Overview paragraph: I'll copy. "The client is seeking an experienced Director of IT Services to provide senior-level technical leadership and operational oversight for its enterprise IT Infrastructure Management (ITIM) and Delivery Services functions. DOM is undertaking a significant technology modernization initiative that includes cloud migration, adoption of cloud-native technologies, federal interoperability requirements, and transformation of IT service delivery operations. The successful candidate will provide leadership across infrastructure operations, cloud services, networking, service desk operations, vendor management, cybersecurity coordination, and technology modernization. The Director of IT Services will serve as a key member of the DOM IT leadership team and will report directly to the Chief Information Officer (CIO) and/or Chief Technology Officer (CTO). The role will be responsible for ensuring operational continuity, effective service delivery, vendor performance, and successful execution of modernization initiatives." Now responsibilities sections: Enterprise Cloud Services paragraph: "Provide strategic and operational leadership for DOM's enterprise cloud environment. Oversee cloud infrastructure provisioning, platform services, identity integration, monitoring, and capacity management. Lead and coordinate cloud migration initiatives with professional services teams, managed migration vendors, and internal DOM teams. Establish cloud governance covering architecture standards, cost management, security compliance, and operational procedures. Manage cloud account provisioning, vendor onboarding, and service-request workflows. Develop strategies for disaster recovery, high availability, and technology resiliency. Monitor cloud consumption, performance, and costs and identify opportunities for optimization." Network, Voice & Telecommunications: "Direct enterprise network and telecommunications operations supporting statewide Medicaid business functions. Oversee LAN/WAN, wireless, Internet connectivity, remote access, and unified communications. Manage load balancing and DNS provisioning for application environments. Coordinate with telecommunications carriers, managed service providers, and technology vendors. Lead network infrastructure modernization to support cloud services, mobility, and evolving security requirements. Coordinate network access restoration and firewall rule changes through Mississippi ITS." IT Service Desk & End-User Support: "Lead the enterprise IT service desk and end-user support organization. Establish and monitor service desk KPIs, including first-contact resolution, response times, resolution times, backlog, and customer satisfaction. Oversee incident escalation, major incident management, and post-incident reviews. Manage ITS Service Center ticket workflows for DOM. Develop self-service capabilities, knowledge management, and automation to improve the employee technology experience." Infrastructure & Operations: "Provide leadership for enterprise infrastructure operations, including compute, storage, virtualization, operating systems, backup, and monitoring. Ensure critical infrastructure meets established availability and performance standards. Lead infrastructure modernization and technology lifecycle management. Develop hardware refresh strategies and capacity plans. Establish effective backup, recovery, redundancy, and disaster recovery capabilities. Manage compliance documentation and assessment artifacts for infrastructure domains." Cybersecurity, Compliance & Governance: "Partner with CIO/CTO and cybersecurity teams to ensure infrastructure and services meet state and federal security requirements. Ensure IT operations comply with HIPAA, CMS requirements, and Mississippi ITS security policies. Support implementation of security controls across cloud, network, infrastructure, and endpoint environments. Participate in risk assessments, audits, compliance reviews, vulnerability remediation, and security initiatives. Coordinate with the Cloud Center of Excellence (CCOE) and Mississippi ITS on security documentation and architecture standards." Vendor & Contract Management: "Provide executive oversight of technology vendors, managed service providers, and cloud partners. Coordinate active technology contracts and procurement activities. Contribute to Statements of Work (SOWs), procurement documentation, and contract negotiations. Monitor vendor performance, deliverables, financial commitments, and contractual compliance. Manage vendor escalations and remediation of significant service issues. Support solicitation reviews, proposal evaluations, and vendor-selection activities." IT Service Management & Governance: "Establish governance processes for incident, problem, change, configuration, request, and service-level management. Develop and maintain an enterprise service catalog defining services, ownership, service levels, and support models. Develop executive dashboards and reports covering IT service health, risks, performance trends, and improvement initiatives. Lead development and maintenance of Standard Operating Procedures (SOPs). Facilitate weekly status reporting and IT leadership coordination meetings." Technology Environment: We need to capture each category. "Cloud & Infrastructure AWS EC2, S3, RDS, IAM, VPC, CloudWatch, Landing Zone Cohesity VMware vSphere / vCenter Microsoft Azure / Microsoft 365 Azure AD / Microsoft Entra ID" "Monitoring, Observability & Security Dynatrace Cloudflare Microsoft Security" "Networking & Identity F5 BIG-IP Auth0 Cisco Meraki Active Directory / Microsoft Entra ID" "Applications, Integration & Data MarkLogic GitLab / CI/CD FHIR APIs Cloverleaf Integration Engine" "Collaboration & Service Management Mississippi ITS Service Center Smartsheet Microsoft SharePoint Lexmark Cloud Print Enterprise" We'll format each as
                      • Category: list. Required Qualifications & Experience: The table: RequirementMinimum ExperienceProgressive IT experience with significant enterprise IT operations and infrastructure management10+ years IT leadership/management with direct supervision of technical teams, managers, engineers, and support personnel8+ years Enterprise cloud management with AWS, including EC2, S3, IAM, VPC, CloudWatch, and Landing Zone architectures2+ years Enterprise networking, including LAN/WAN, DNS, load balancing, wireless, and telecommunications2+ years Enterprise monitoring and observability platforms2+ years IT service desk operations, service-level management, incident management, and customer satisfaction measurement2+ years IT vendor management, contract oversight, SOW development, and procurement support2+ years Data protection and backup solutions2+ years Cybersecurity principles, compliance frameworks, and IT governance within a regulated environment2+ years Executive-level written and verbal communication, including translating technical issues into business-level communications2+ years Bachelor's degree in IT, Computer Science, MIS, related field, or equivalent work experienceBachelor's or higher We need to split each line. We'll create
                      • Requirement: ...
                        Minimum Experience: ... maybe. Preferred Qualifications bullet list: - Experience working in state or federal government IT environments, preferably Medicaid, healthcare, or human services. - Experience with CMS interoperability requirements, including FHIR APIs and federal healthcare data-exchange standards. - AWS certifications such as Solutions Architect, SysOps Administrator, or Cloud Practitioner. - ITIL v4 Foundation or higher certification. - Experience with identity and access management platforms. - Experience with NoSQL databases and healthcare integration engines. - Experience with Infrastructure as Code (IaC), CI/CD pipelines, and DevOps practices. - Experience leading migrations from on-premises data centers to cloud environments. - PMP or similar project-management certification. - Master's degree in a technology or management discipline. - Experience with HIPAA Security Rule compliance and CMS ARC-AMPE security requirements. Reporting Structure paragraph: "The Director of IT Services will report to the DOM CIO and/or CTO and will participate in IT leadership meetings, weekly status-reporting activities, and executive briefings as required. The role will collaborate closely with network administration, enterprise architecture, cybersecurity, IT procurement, and application development teams." Security & Compliance Requirements bullet list: - Successfully complete the required State of Mississippi and DOM background investigation before starting work.