Director, IT Infrastructure and Services
Overview
The Director, IT Infrastructure and Services provides strategic and operational leadership for the organization's enterprise infrastructure, networking, database platforms, and IT service management functions. This role ensures technology services are secure, resilient, scalable, cost-effective, and aligned with business and operational objectives.
Core Responsibilities
Develop and execute a multi-year infrastructure strategy and operational roadmap aligned with enterprise architecture, business priorities, and governance to deliver reliable, scalable, secure, and cost-effective technology services.
Provide strategic leadership for enterprise technology operations, including infrastructure, networking, cloud, database, platform, and IT service management functions, ensuring stable and resilient technology environments.
Establish and maintain engineering standards, operational practices, and lifecycle management processes that promote consistency, operational excellence, and sustainable infrastructure operations.
Ensure availability, performance, security, and recoverability of enterprise services through effective monitoring, capacity planning, maintenance, automation, incident response, and continuous improvement.
Lead IT Service Management and the ServiceNow platform by implementing standardized processes, optimizing workflows, improving service delivery, and leveraging metrics to enhance customer experience and operational performance.
Direct the delivery and support of enterprise infrastructure, including server, complex, multi-layered network environments, database, cloud, storage, and hybrid environments—ensuring operational stability, resilience, and alignment with business needs.
Strengthen technology resilience through disaster recovery, business continuity, major incident management, and problem management capabilities that minimize operational risk and meet recovery objectives.
Partner with Enterprise Architecture, Cybersecurity, and business technology teams to implement secure, compliant, supportable solutions aligned with enterprise standards and regulatory requirements, including critical infrastructure cybersecurity requirements.
Provide executive leadership with meaningful operational insights, service level reporting, performance metrics, capacity forecasts, and technology risk assessments that support informed decision-making.
Develop and manage infrastructure operating and capital budgets, technology investments, contracts, and strategic vendor partnerships to optimize service delivery and maximize business value.
Build, develop, and lead a high-performing technology organization by establishing clear accountability, developing technical talent, fostering collaboration, and ensuring organizational readiness through succession planning.
Drive continuous improvement across technology services by modernizing infrastructure, reducing technical debt, expanding automation, improving operational efficiency, and enhancing the reliability and scalability of critical systems.
Qualifications
Bachelor’s Degree in information technology, computer science, engineering, management information systems, or a related discipline, or equivalent relevant experience.
10 years or more years of progressively responsible IT experience.
5 years or more years of leadership experience managing infrastructure or technology operations teams.
Preferred Qualifications
Experience in the electric utility, ISO/RTO, energy, financial services, telecommunications, healthcare, or another highly regulated and operationally critical industry.
Experience with hybrid-cloud architectures and cloud infrastructure services.
Knowledge of NERC CIP or comparable critical-infrastructure cybersecurity requirements.
Experience with ITIL, COBIT, NIST, ISO 27001, or related governance frameworks.
Relevant certifications such as ITIL, ServiceNow, CISSP, CCNP, cloud architecture, database, virtualization, or project-management credentials.
Other Requirements
Demonstrated experience managing enterprise-class physical and virtual server environments.
Significant experience with complex network architectures and highly available network services.
Experience leading database infrastructure and database administration functions.
Experience managing IT service management processes and an enterprise ServiceNow environment.
Experience supporting critical, high-availability, or 24/7 technology operations.
Experience managing budgets, vendors, licensing agreements, and technology contracts.
Demonstrated success leading infrastructure modernization, lifecycle-management, or service-improvement initiatives.