Director, IT Infrastructure

Responsibilities

• Define and execute CI’s global infrastructure strategy and multi-year roadmap across Azure and Microsoft 365 (tenant/platform services), AWS, and on-premise environments, aligning to enterprise architecture, security, and business priorities.
• Own infrastructure platforms and shared services end-to-end, including global network services (WAN/LAN/Wi-Fi, SD-WAN/VPN, internet edge, DNS), server/compute and virtualization, storage, backup/recovery, monitoring/observability, remote access, and core directory/identity dependencies.
• Lead global operations with clear service ownership, SLAs/SLOs, and mature incident/problem/change management; drive continuous improvement through automation, standardization, and measurable operational KPIs.
• Establish cloud platform engineering and governance for Azure and AWS, including landing zones, account/subscription design, network segmentation, identity integration, policy/guardrails, encryption and key management integration, and infrastructure-as-code automation.
• Own reliability, resilience, and business continuity for infrastructure services, including DR strategy, backup architecture, recovery objectives, regular testing/exercises, and post-incident reviews.
• Partner with Cybersecurity to embed security-by-design and zero-trust principles, including privileged access, configuration standards, vulnerability remediation, logging, and compliance controls for Azure, Microsoft 365, AWS, and on-prem platforms.
• Provide executive-level technical leadership and architecture governance for infrastructure decisions; set standards and reference architectures; review and approve major designs and changes.
• Manage infrastructure financial stewardship, including budgeting, forecasting, vendor/contract management, licensing, and cost optimization (FinOps) across cloud and on-prem services.
• Collaborate with Applications, Data, Finance, and business stakeholders to enable mission-critical enterprise systems and integrations; ensure infrastructure designs are scalable, supportable, and secure.

Qualifications

• Bachelor’s degree in Computer Science, Information Systems, or related field, or equivalent combination of education and experience.
• 7 or more years of progressive IT experience with significant responsibility in infrastructure engineering and operations.
• 2 or more years of leading managers and/or multi-disciplinary teams.
• Demonstrated expertise in hybrid infrastructure (cloud and on-prem), enterprise networking, identity and access management, security controls, business continuity/disaster recovery, and modern operational practices (ITIL/ITSM, automation, monitoring/observability).
• Proven ability to lead large cross-functional initiatives, manage budgets and vendors, communicate effectively with executives and non-technical stakeholders, and operate successfully in a global, mission-driven organization.