Director, IT Infrastructure

Responsibilities

• Define and execute a multi-year IT infrastructure roadmap aligned with corporate growth objectives and digital transformation priorities.
• Lead, mentor, and develop a high-performing infrastructure team across multiple sites.
• Partner with the IS leadership and business stakeholders to align infrastructure investments with organizational priorities and compliance requirements.
• Establish and manage infrastructure budgets, vendor contracts, and technology refresh cycles.
• Develop and communicate infrastructure KPIs, SLAs, and operational metrics to IS leadership.
• Oversee the design, deployment, and lifecycle management of virtualization infrastructure across all company locations.
• Manage a Microsoft Active Directory environment.
• Drive hybrid cloud strategy and operations across Azure and AWS, optimizing workload placement, cost, and performance.
• Ensure high availability, disaster recovery, and business continuity capabilities for all critical infrastructure components.
• Oversee network infrastructure including LAN/WAN and SD-WAN connectivity across all company sites and cloud tenants.
• Oversee server patching and configuration management standards across the enterprise.
• Lead capacity planning and performance monitoring to ensure infrastructure scalability in support of business growth.
• Maintain and test disaster recovery and incident response plans in partnership with IS and business teams.
• Lead infrastructure-related projects from inception through delivery, including consolidations, cloud migrations, and site expansions.
• Manage relationships with key technology vendors and MSPs, negotiating contracts and ensuring service delivery accountability.
• Evaluate and recommend emerging technologies that drive operational efficiency and cost reduction.

Requirements

• Bachelor's degree in Computer Science, Information Systems, Information Technology, or a related field.
• 10+ years of progressive IT infrastructure experience, with at least 4 years in a senior leadership or director-level role.
• Deep hands-on expertise with virtualization platforms (VMware, Nutanix, Hyper-V).
• Demonstrated experience managing Microsoft Active Directory.
• Strong working knowledge of AWS and Azure — architecture, operations, cost management, and security.
• Experience managing multi-site enterprise IT environments in a regulated industry.
• Proven track record of building, leading, and developing high-performing infrastructure teams.
• Strong understanding of network architecture, security principles, and ITIL-based service management frameworks.
• Experience with infrastructure compliance frameworks relevant to pharma/biotech (GxP, SOX, HIPAA).

Preferred

• Current or previous industry certifications such as VMware VCP/VCAP, Azure Administrator/Architect, AWS Solutions Architect, or ITIL v4.
• Experience with infrastructure-as-code tools such as Terraform, Ansible, or Bicep.
• Experience supporting laboratory and manufacturing IT environments (OT/IT convergence) within a pharmaceutical or life sciences setting.
• Strategic thinking and the ability to translate business needs into scalable infrastructure solutions.
• Strong communication skills - able to present complex technical topics clearly to non-technical audiences.
• Exceptional organizational and prioritization skills in a fast-paced, regulated environment.
• Collaborative leadership style with a strong emphasis on team development and cross-functional partnership.
• Data-driven decision-making and a continuous improvement mindset.