Director, IT Infrastructure

About the role

Responsible for providing exceptional customer service through various channels including phone, email, chat, and social media. Manage multiple interactions simultaneously, escalate issues as necessary, and ensure all customer inquiries are resolved in a timely manner.

Responsibilities

• Handle inbound and outbound calls, emails, chats, and social media messages
• Resolve customer inquiries and complaints efficiently
• Escalate complex issues to supervisors or technical teams as needed
• Follow up on customer interactions to ensure satisfaction
• Utilize CRM tools to manage customer data and interactions
• Adhere to company policies and procedures

Requirements

• High school diploma or equivalent
• Excellent communication skills, both verbal and written
• Ability to work independently and manage multiple tasks
• Experience in customer service preferred
• Proficiency in Microsoft Office Suite

Qualifications

• Strong problem-solving and decision-making abilities
• Ability to remain calm under pressure
• Knowledge of basic customer service principles and practices

Skills

• Customer service skills
• Technical proficiency in CRM software
• Basic knowledge of digital engagement tools

Benefits

• Competitive salary
• Flexible work schedule
• Health insurance
• 401(k) retirement plan
• Professional development opportunities

Pay

$20 - $25 per hour based on experience

Schedule

Full-time position available