Director, IT Infrastructure

About the role

The Director, IT Infrastructure, will serve as the senior technology leader responsible for the strategy, architecture, delivery, operations, security alignment, resilience, and continuous improvement of SK Life Science’s infrastructure foundation. The Associate Director will closely work with parent and sister companies of SK Life Science in network and infrastructure integration and daily operation. This position will lead the infrastructure capabilities that enable secure, reliable, scalable, and compliant business and laboratory operations across corporate offices, laboratory environments, Azure cloud services, network connectivity, end-user computing, collaboration technology, and IT service operations. The role will partner with business leaders, Quality Assurance, Compliance, Information Security, Enterprise Applications, Facilities, and external service providers to ensure infrastructure services support regulated operations, validated systems, critical business applications, and organizational growth. The Associate Director is also responsible for overseeing and continuously improving IT Help Desk operations, ensuring timely, effective, and customer-focused support for SK Life Science and SK Labs employees, contractors, and approved business users. The Director requires strong leadership and hands-on expertise in enterprise networking, cloud infrastructure, Microsoft Azure, AWS, endpoint management, identity and access controls, monitoring, vendor-managed services, disaster recovery, and infrastructure operations within a pharmaceutical or life-sciences environment.

Responsibilities

• Lead infrastructure and Help Desk service delivery: Direct the day-to-day operation, availability, support, maintenance, and continuous improvement of infrastructure and IT Help Desk services for SK Life Science and SK Labs.
• Oversee ticket intake, triage, assignment, escalation, resolution, user communications, knowledge management, and customer experience, ensuring requests, incidents, service requests, and onboarding/offboarding activities meet defined service levels and security requirements.
• Manage network, connectivity, and cloud infrastructure: Oversee local-area networks, wireless, switching, firewalls, VPNs, Internet and carrier services, network segmentation, inter-site connectivity, and Azure cloud infrastructure. This includes cloud networking, resource administration, access management, configuration control,