Director of IT Infrastructure

POSITION PURPOSE

This position will evaluate and ensure maximum performance and availability is provided from every aspect of the network infrastructure. This position will be responsible for the day-to-day support, design, installation, and maintenance of production environments, while preserving excellent communication and documentation skills within a highly secured environment. This position will also provide; expert-level application and data integrity problem resolution; translate complex business requirements into programs, reports, and functions that facilitate the Credit Union's core mission, while identifying opportunities to improve member's experience; provide technical support and guidance for users; mentor other network support and client server specialists and plan, coordinate, and implement network security measures.

ESSENTIAL FUNCTIONS AND BASIC DUTIES

• Responsible for Network

• Leads in the design, implementation, and maintenance of corporate infrastructure and co-location facilities, ensuring connectivity with vendor partners, members, and employees.
• Assists with configuring changes to components of the corporate LAN, WAN, and related networks.
• Maintains accurate records of maintenance associated with the company’s voice and data networks.
• Collaborates with IT team members and business units to assess and resolve infrastructure related issues.
• Assists with installation, configuration and maintenance of company routers, switches, firewalls, appliances, and related peripheral equipment.
• Acts as systems administrator for all company servers and hardware.
• Responsible for capital and operational recommendations for the infrastructure budget.
• Recruits, trains, manages (coaches/counsels), mentors, and provides directives to staff including monitoring goals, objectives, managing day-to-day infrastructure and operational activities, and performing annual reviews.
• Acts as the technical representative for enterprise-level strategic projects, ensuring milestone deadlines are met as well as completing project tasks.
• Provides specialized technical assistance in the development of new projects and systems regarding network capacity and planning.
• Researches new technologies and implementation strategies as well as recommends and implements improvements relative to network performance.
• Adheres to and enforces established corporate change management and project management processes related to the Credit Union’s network infrastructure.
• Responsible for timely patch management and reports monthly on status.

• Responsible for establishing and maintaining good communication and coordination with users.

• Responds promptly to user's requests, ideas, problems, and concerns.
• Communicates effectively in both verbal and written form showcasing the skill of explaining technical concepts in non-technical terms to users with a clear, easy to understand format.
• Serves as escalation point for more advanced Helpdesk tickets.

• Responsible for Security Infrastructure & Disaster Recovery for all IT Systems

• Analyzes data from monitoring systems and creates proactive solutions to protect the security infrastructure.
• Aid in executing business continuity and disaster recovery procedures for all IT systems as it relates to network and telecom infrastructure.
• Focus on working with third-party vendors to bolster the security posture of the network.
• Resolve all findings from annual third-party audits related to the Network and Security Infrastructure.

QUALIFICATIONS

• Education/Certification:

• High school diploma or equivalent plus 2 years’ additional computer training, and a minimum of 10 years’ Information Technology experience, preferably in the financial services industry; or an equivalent combination of 12 years’ of education, training, certifications, and relevant professional and/or military experience that demonstrates the knowledge, skills and abilities to perform the essential functions of the position.
• Bachelor's degree in computer science or a related technical field preferred.
• MCSE, CCNP or equivalent certification preferred.
• Valid driver's license.

• Required Knowledge:

• Understanding of financial institution operations and technology needs preferred.
• Working knowledge of business software applications to include MS Office/0365/Azure.
• Knowledge of network operations and related computer hardware and software.
• Knowledge of network technologies such as Active Directory, SMB, SMTP, TCP/IP, DNS, SFTP and SSH.
• Knowledge of telecommunications technologies.

• Experience Required:

• 10+ years’ experience in Information Technology - preferably in a financial environment.
• 3+ years of demonstrated supervisory/management experience.

• Experience Preferred:

• VMware: ESXi | vCenter | SRM
• Cisco: IOS | ASA | UCS
• Palo Alto
• Meraki
• Microsoft: AD | Exchange | SQL | 0365
• OS: Windows | Windows Server | IBM AIX | Linux
• SAN | DVR | Physical Security Systems | Power Redundancy
• Knowledge of information security standards such as NIST 53, CAT/ACET, NCUA and FFIEC handbooks.

• Skills/Abilities:

• Accurately assess cultural environment, exhibiting emotional intelligence and appropriate sensitivity while maintaining individuality.
• Strong time management skills with the ability to manage multiple projects concurrently with strong prioritization skills.
• Able to conduct effective business analysis.
• Strong critical thinking and problem-solving skills. Organized and attentive to detail.
• Strong leader with ability to demonstrate sound judgment, and decision-making.
• Strong customer service skills and a willingness to assist others.
• Strong interpersonal and supervisory abilities.
• Able to maintain team accountability and lead staff through change and interpersonal challenges.
• Able to communicate complex information clearly.
• Able to integrate technologies with existing infrastructure and products.
• Able to work well under pressure while always promoting a professional image of the Credit Union.
• Able to collaborate and work cooperatively at all levels.
• Able to provide technical and application support.
• Able to meet deadlines and maintain an effective and efficient workflow.
• Able to work at any Credit Union location that may include extended hours, holidays, or Saturdays.
• Regular and predictable attendance.

PHYSICAL ACTIVITIES AND REQUIREMENTS OF THIS POSITION

• Talking
• Stooping
• Kneeling
• Reaching
• Finger Dexterity
• Lifting
• Grasping
• Repetitive Motions
• Average Hearing
• Average Visual Abilities
• Average Strength

MENTAL ACTIVITIES AND REQUIREMENTS OF THIS POSITION

• Reasoning Ability
• Mathematics Ability
• Language Ability