Director of IT Business Systems

Responsibilities

• Act as the subject matter expert in Aloha and other POS systems.
• Responsible for the management and maintenance of restaurant system hardware.
• Ability to handle third-party integration support and maintenance including systems like Paytronix, Aloha, Toast, Paylocity, etc.
• Oversee the utilization and management of ticketing systems.
• Oversee our managed I.T. through bi-weekly meetings to provide feedback on how to best support the team needs.
• Partner with our service desk provider to assist users in finding suitable solutions for their needs by developing user-friendly functionalities and interfaces.
• Manage budgets and forecast project costs with third-party vendors.
• Oversee the ongoing maintenance, troubleshooting, and upgrades of all restaurant systems to ensure maximum uptime and reliability.
• Develop and implement proactive measures to identify and address potential system issues before they impact operations.
• Provide technical support and training to restaurant staff to optimize system usage and efficiency.
• Stay abreast of industry trends and emerging technologies to identify potential new vendors and solutions that can enhance restaurant operations.
• Provide guidance to executives on system logistics and strategy for business needs.
• Enhance and formalize laptops, including implementation of Microsoft 365.

Qualifications

• 7+ years of management experience managing and implementing business systems in the hospitality space.
• Bachelor's degree in Information Systems or related field, preferred.
• 7-10 years of direct experience in an IT role with under a multiunit restaurants concept, fine dining or fine casual is preferred.
• Current hands-on Aloha experience, especially CFC, Command Center, Takeout, Consumer Marketing, Aloha Kitchen, and related NCR tools.
• Experience implementing and maintaining HRIS systems is preferred.
• AI experience is highly sought after.
• Proven ability to lead, develop, and collaborate with teams through change.
• Demonstrated track record of effective project and timeline management.
• Established record of staying within timeline and budget.
• Ability to operate with confidentiality while managing conflict and/or business-related information.