Director - IT Business Systems

About the role

The Director of Business Systems Administration provides leadership over a multi-team organization of Business Systems Administrators supporting enterprise platforms including ERP, MES, CRM, and other critical business applications across Enterprise, Construction, and Manufacturing systems. The role sets the strategic direction for business systems support, ensures consistent service delivery across all teams, and fosters a culture of accountability, innovation, and continuous improvement.

Responsibilities

• Provide strategic leadership and direction for all Business Systems teams, overseeing support operations for enterprise platforms including ERP, MES, CRM, and related applications.
• Define and drive the enterprise business systems strategy, aligning team goals and roadmaps with organizational and manufacturing priorities.
• Develop, coach, and performance-manage direct reports, building leadership capability across the organization.
• Establish and enforce enterprise-wide support processes, governance standards, and operational frameworks to ensure consistent, high-quality service delivery.
• Monitor and report on organizational performance, SLA compliance, and key business systems metrics to senior leadership.
• Lead cross-functional collaboration with business units, manufacturing operations, technology teams, and executive stakeholders to ensure seamless integration and support of enterprise applications.
• Oversee vendor relationships and contract negotiations, serving as the senior point of contact for strategic technology partners.
• Drive continuous improvement initiatives across all Business Systems teams, identifying opportunities to optimize tools, processes, and team structures.
• Own escalation management for high-impact, cross-team incidents and ensure timely and effective resolution.
• Lead capacity planning and resource allocation across all Business Systems teams, balancing demand with organizational capacity.
• Own the lifecycle management of the company’s business applications portfolio, including planning for upgrades, retirements, and new implementations.
• Ensure all business systems operations comply with relevant security, regulatory, and audit requirements.
• Manage budget planning and fiscal accountability for the Business Systems organization.
• Stay current with industry trends, emerging technologies, and best practices to continually evolve the organization’s capabilities.

Requirements

Education: Bachelor’s degree in Computer Science, Information Technology, Business Administration, or a related field.
Experience: 8+ years of experience leading business systems teams, application support teams, or a related teams, with at least 4 years in a senior leadership role preferred, additional preferred experience includes: Experience with manufacturing systems strongly preferred; familiarity with manufacturing operations, processes, and terminology is a plus
Hands-on experience with enterprise business systems including ERP, MES, CRM, or similar platforms
Demonstrated experience leading multi-team organizations, including developing and mentoring people managers
Strong knowledge of application lifecycle management, enterprise systems strategy, incident management, and service delivery
Proven ability to develop and execute strategic roadmaps for business systems or IT operations
Extensive experience managing third-party vendors, contracts, and strategic partnerships
Strong understanding of ITIL or other relevant IT service management frameworks
In-depth knowledge of security best practices, compliance requirements, and regulatory standards related to business systems and application management
Travel: 0-20%
Work Schedule: This position works between the hours of 7 AM and 5 PM, Monday–Friday. However, work may be performed at any time on any day of the week to meet business needs.

Qualifications

Minimum Requirements: Bachelor’s degree in Computer Science, Information Technology, Business Administration, or a related field. 8+ years of experience leading business systems teams, application support teams, or a related teams, with at least 4 years in a senior leadership role preferred, additional preferred experience includes: Experience with manufacturing systems strongly preferred; familiarity with manufacturing operations, processes, and terminology is a plusHands-on experience with enterprise business systems including ERP, MES, CRM, or similar platformsDemonstrated experience leading multi-team organizations, including developing and mentoring people managersStrong knowledge of application lifecycle management, enterprise systems strategy, incident management, and service deliveryExperience with application monitoring tools, performance optimization, capacity planning, and enterprise architecture conceptsProven ability to develop and execute strategic roadmaps for business systems or IT operationsExtensive experience managing third-party vendors, contracts, and strategic partnershipsStrong understanding of ITIL or other relevant IT service management frameworksIn-depth knowledge of security best practices, compliance requirements, and regulatory standards related to business systems and application management

Skills

Strategic Leadership
Service Delivery Management
Vendor Management
Continuous Improvement
Capacity Planning
Budget Management
ITIL or Similar Frameworks
Security Best Practices
Regulatory Compliance

Benefits

FTI offers a comprehensive benefits package including:

• Competitive, merit-based compensation
• Career path development
• A flexible and robust benefits package

For more information on FTI’s benefits, please visit our website.

FTI is an Equal Opportunity Employer – veterans/disabled.