Director, IT Operations & Business Systems
About the role
We’re a mission-driven brand committed to innovation, sustainability, and empowering our team to work smarter and more securely in today’s technology landscape. As we continue to grow, we’re seeking a Director, IT Operations & Business Systems to lead and scale our internal technology ecosystem.
Responsibilities
Define and execute a multi-year IT and business systems roadmap aligned with company growth and strategic priorities
Serve as the functional owner of internal business systems, ensuring they support scalability, efficiency, and data integrity
Act as a trusted advisor to executive leadership on technology investments, risks, and opportunities
Establish governance frameworks for IT operations, security, and systems architecture
Define governance for AI tools and automation, and drive their adoption to improve operational efficiency across the business
Oversee the selection, implementation, integration, and optimization of enterprise systems (ERP, HRIS, CRM, collaboration tools, etc.)
Ensure systems are interconnected, scalable, and aligned with business processes
Oversee wholesale and fulfillment system integrations, including EDI and 3PL
Partner cross-functionally to identify system gaps and drive process improvements through technology
Lead data governance initiatives to ensure accuracy, accessibility, and security of business-critical data
Own SaaS lifecycle and license management to control costs and reduce risk from application sprawl
IT Operations & Infrastructure
Oversee the lifecycle of company-owned devices, infrastructure, and core systems
Maintain oversight of identity and access management, including SSO and MFAD
Drive continuous improvement of IT service delivery and employee experience
Vendor & MSP Management
Own relationships with external IT vendors, including the Managed Service Provider (MSP)
Define and enforce SLAs, KPIs, and performance standards
Evaluate vendor performance, optimize partnerships, and identify opportunities for consolidation or cost savings
Ensure vendor-delivered work aligns with company standards, security requirements, and long-term strategy
Security, Compliance & Risk Management
Establish and oversee IT security programs to protect company data and systems
Ensure compliance with relevant regulations and frameworks (e.g., SOC 2, GDPR, CCPA)
Implement and monitor controls related to data privacy, system access, and infrastructure security
Lead risk assessments, audits, and remediation efforts
Own business continuity and disaster recovery planning, including backups and incident response
Foster a culture of security awareness across the organization
Project & Budget Leadership
Own the IT budget, including forecasting, planning, and cost optimization
Prioritize and lead cross-functional IT and systems projects (implementations, upgrades, integrations)
Evaluate and recommend new technologies to enhance productivity, scalability, and security
Balance short-term operational needs with long-term strategic investments
Process, Documentation & Enablement
Establish scalable processes and standard operating procedures (SOPs) for IT and systems management
Ensure high-quality documentation for systems, workflows, and policies
Lead internal enablement efforts, including training and change management for new tools and systems
Elevate IT from a support function to a proactive, service-oriented partner to the business
Requirements
8+ years of experience in IT, with 3–5+ years in a leadership or director-level role
Proven experience owning IT strategy and business systems in a growing organization (150+ employees)
Strong experience with enterprise systems (e.g. ERP, HRIS, SaaS ecosystems) and systems integration
Deep understanding of IT infrastructure, device management (Mac & Windows), and cloud-based environments
Experience managing external vendors and MSPs with accountability to SLAs and performance metrics
Strong knowledge of security and compliance frameworks (SOC 2, GDPR, CCPA)
Experience owning business continuity and disaster recovery, including backups and incident response
Demonstrated success managing budgets, roadmaps, and cross-functional initiatives
Experience establishing governance for AI tools and automation to improve operational efficiency
Strategic thinker with the ability to operate at both executive and hands-on levels
Excellent communication skills with a collaborative, service-oriented mindset
Comfortable in a fast-paced, high-growth, values-driven environment