Director of Business Systems

Responsibilities

• Act as the subject matter expert in Aloha and other POS systems.
• Responsible for the management and maintenance of restaurant system hardware.
• Ability to handle third-party integration support and maintenance including systems like Paytronix, Aloha, Toast, Paylocity, etc.
• Oversee the utilization and management of ticketing systems.
• Oversee our managed I.T. through bi-weekly meetings to provide feedback on how to best support the team needs.
• Partner with our service desk provider to assist users in finding suitable solutions for their needs by developing user-friendly functionalities and interfaces.
• Manage budgets and forecast project costs with third-party vendors.
• Oversee the ongoing maintenance, troubleshooting, and upgrades of all restaurant systems to ensure maximum uptime and reliability.
• Develop and implement proactive measures to identify and address potential system issues before they impact operations.
• Provide technical support and training to restaurant staff to optimize system usage and efficiency.
• Stay abreast of industry trends and emerging technologies to identify potential new vendors and solutions that can enhance restaurant operations.
• Provide guidance to executives on system logistics and strategy for business needs.
• Enhance and formalize laptops, including implementation of Microsoft 365.

Requirements

• 7+ years of management experience managing and implementing business systems in the hospitality space.
• Bachelor's degree in Information Systems or related field, preferred.
• 7-10 years of direct experience in an IT role with under a multiunit restaurants concept, fine dining or fine casual is preferred.
• Current hands-on Aloha experience, especially CFC, Command Center, Takeout, Consumer Marketing, Aloha Kitchen, and related NCR tools.
• Experience implementing and maintaining HRIS systems is preferred.
• AI experience is highly sought after.
• Proven ability to lead, develop, and collaborate with teams through change.
• Demonstrated track record of effective project and timeline management.
• Established record of staying within timeline and budget.
• Ability to operate with confidentiality while managing conflict and/or business-related information.

Skills/Experience

• Experience in managing and implementing business systems in the hospitality space.
• Direct experience in an IT role with under a multiunit restaurants concept, fine dining or fine casual.
• Hands-on Aloha experience, especially CFC, Command Center, Takeout, Consumer Marketing, Aloha Kitchen, and related NCR tools.
• Experience implementing and maintaining HRIS systems.
• Proven ability to lead, develop, and collaborate with teams through change.
• Track record of effective project and timeline management.
• Record of staying within timeline and budget.
• Confidentiality and conflict management skills.

Perks and Benefits

• Paid time off
• Health insurance
• Dental insurance
• Vision insurance
• 401(k) matching
• Employee discount

Work Schedule

8 hour shift

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. The above requirements outline management’s assignment.

EEO Statement

PHG is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. Our policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. PHG makes hiring decisions based solely on qualifications, merit, and business needs at the time. Work schedule 8 hour shift Benefits Paid time offHealth insuranceDental insuranceVision insurance401(k) matchingEmployee discount