Director of Business Systems

Essential Duties And Responsibilities

• Lead the end-to-end strategy, implementation, optimization, and sustainment of enterprise systems (ERP, CRM, PLM, HRIS, EPM, T&E, and data platforms).
• Create the long-term business systems roadmap aligned with Niles’ enterprise growth, digital integration goals, and AI strategy.
• Ensure systems operate with stability, accuracy, and security.
• Establish and maintain data governance, usage policies, access provisioning, ITGC compliance, and audit readiness.
• Partner with Operations, HR, Finance, Safety and other departments to map, standardize, and document core operational processes.
• Lead efforts to build the Enterprise Operating Model, ensuring all workflows are scalable, repeatable, and consistent across the organization.
• Develop clean, accurate process flows and documentation to support training, adoption, accountability, and performance visibility.
• Identify inefficiencies and design system-first, automation-ready workflows that reduce waste and increase reliability.
• Lead enterprise AI adoption strategy, focusing on practical, scalable use cases that improve forecasting, scheduling, estimating, reporting, safety analysis, and customer service.
• Oversee development of dashboards, reporting tools, and automated workflows in partnership with data teams.
• Establish structured methods for requirement gathering, data validation, user testing, and iterative improvement.
• Serve as the organization’s primary connector between business units, technical teams, and vendors.
• Communicate complex system concepts in a simple, clear, and actionable manner to senior leadership and field teams.
• Build strong relationships and maintain a collaborative, service-oriented culture grounded in C.T.H.
• Support enterprise change adoption through training, communication, and coaching.
• Lead and mentor the Business Systems team, cultivating a high-performance, empathetic, growth-oriented culture.
• Provide individualized coaching, set clear expectations, and hold team members accountable.
• Ensure capacity planning, role clarity, succession planning, and continuous learning are built into the team’s structure.
• Address performance gaps with transparency, empathy, and timely intervention.
• Manage all enterprise technology projects, ensuring on-time and on-budget delivery.
• Serve as the primary liaison to the on-prem Technical Managed Service Partner, ensuring all technical support services are delivered with high quality, efficiency, and cost discipline, while maintaining alignment with the company’s long-term technology roadmap and strategic vision.
• Provide oversight for external vendors, consultants, and integrators; ensure service quality and value.
• Prepare executive-level narrative and communication for system performance, improvement roadmaps, and KPIs.

Required Qualifications

• 10+ years leading enterprise systems, ERP strategy, or business systems management preferred.
• Demonstrated experience managing multi-site ERP implementations, integrations, and enterprise transformation initiatives preferred.
• Experience in manufacturing, construction, field services, coatings, specialty contracting or related industries preferred.
• Bachelor’s degree in Information Systems, Computer Science, Business Administration, Engineering, or a related field preferred.
• Master’s degree (MBA or related) preferred but not required.
• Equivalent combination of education and extensive relevant experience will be considered.