Director, Business Systems

About the role

Figma is growing our team of passionate creatives and builders on a mission to make design accessible to all. Figma’s platform helps teams bring ideas to life—whether you're brainstorming, creating a prototype, translating designs into code, or iterating with AI. The Business Systems team enables our go-to-market, finance, and operational functions by building and scaling the systems that power the business.

As Director of Business Systems, you'll lead four established functions: GTM Systems, Financial Systems, Integration Engineering, and ITGC. You'll partner closely with leaders across Finance, Revenue, Legal, Security, and People to drive business systems strategy, improve operational efficiency, and scale the platforms and processes that support the company. You'll also play a key role in defining how AI is integrated into Business Systems workflows, tooling, and service delivery. This is a full-time role that can be held from one of our US hubs or remotely in the United States.

Responsibilities

• Lead and develop a team of approximately 20 professionals across GTM Systems, Financial Systems, Integration Engineering, and ITGC, including managers and senior individual contributors
• Define and execute the Business Systems strategy, ensuring systems, processes, and roadmaps support Figma's growth and operational needs
• Partner with stakeholders across Sales, Marketing, Legal, Partnerships, Finance, Accounting, and Procurement to prioritize initiatives, manage intake, and deliver business outcomes
• Represent Business Systems in executive and cross-functional forums, translating technical concepts, risks, and tradeoffs into clear business recommendations
• Define and operationalize the team's AI strategy, including AI-assisted development, automation, documentation, and workflow optimization
• Sponsor and oversee major business systems implementations, integrations, and transformation initiatives
• Drive operational excellence through scalable governance, controls, and process improvements across the Business Systems portfolio

Requirements

• 10+ years of experience leading business systems, enterprise applications, or related technology functions, including experience managing managers and senior individual contributors
• Deep expertise across quote-to-cash processes and the platforms that support them, including Salesforce, NetSuite, and billing or revenue systems
• Experience operating in a SOX-compliant environment, including ownership of or partnership with ITGC programs
• Demonstrated success building and developing high-performing teams, operating models, and cross-functional partnerships
• Experience defining and implementing technology strategies that leverage automation, AI, or emerging technologies to improve business outcomes

Nice to have

• Background in high-growth SaaS, with exposure to public or post-IPO operating environments
• Built programs, processes, or team practices that measurably improved organizational effectiveness, engagement, or delivery outcomes

Pay

Annual Base Salary Range: $258,000—$348,000 USD. Job level and actual compensation will be decided based on factors including individual qualifications, market demands, and specific work location. Figma offers equity to employees, as well as a competitive package of additional benefits.

Benefits

• Health, dental, and vision coverage
• Retirement benefits with company contributions
• Parental leave and reproductive or family planning support
• Mental health and wellness benefits
• Paid time off, including flexible PTO for exempt employees (subject to manager approval), paid sick leave, holidays, and other leave benefits in compliance with applicable laws
• Company recharge days
• Cell phone and home internet reimbursements
• Lifestyle spending accounts
• Sales incentive compensation for most sales roles and an annual bonus plan for eligible non-sales roles