Director of Inside Sales
Job Summary
Professional Security Alliance (PSA) is seeking a Director of Inside Sales to lead and develop a high performing inside sales team responsible for delivering consistent, accurate, and responsive support to PSA members and partners. This role owns team execution - not process design. You will drive performance, accountability, and capability across Inside Sales Account Executives and Quote Specialists, ensuring the team operates with speed, precision, and professionalism.
About the Role
We offer a competitive salary and comprehensive compensation package which includes base plus commission, medical, dental, vision, life insurance, 401K with match and safe-harbor contribution, flex spending, tuition reimbursement, paid parental leave and PTO to qualifying employees. For those working out of our corporate headquarters, we have a business casual working environment.
Core Accountability
Own the performance of the inside sales team.
Deliver consistent, high-quality output.
Build and develop a strong, accountable team.
Execute sales processes with discipline.
Drive productivity and responsiveness across all regions.
Essential Functions
Team Leadership & Development
Lead, coach, and develop Inside Sales Account Executives and Quote Specialists.
Establish clear expectations for performance, behavior, and accountability.
Drive hiring, onboarding, and continuous development.
Conduct regular performance reviews, coaching sessions, and pipeline discussions.
Build a culture of ownership, urgency, and professionalism.
Execution Excellence
Ensure consistent execution of sales processes and workflows defined by Sales Operations.
Hold team accountable to defined service levels including: Quote turnaround time, Order accuracy, Responsiveness to members and partners.
Maintain high standards of output quality and consistency.
Sales Performance & Support
Partner with Regional Sales Directors to improve pipeline conversion and overall sales effectiveness.
Support strategic account execution through coordinated inside/outside sales efforts.
Identify & execute on opportunities within existing workflows to increase sales capacity.
Manage team workload and resource allocation to ensure consistent service levels.
Monitor team productivity and adjust staffing or responsibilities as needed.
Ensure efficient utilization of team resources across all regions.
Customer & Partner Experience
Deliver a consistent, high-quality experience across all interactions.
Manage escalations and complex opportunities effectively.
Reinforce PSA’s value through responsiveness and execution.
Provide structured feedback on process effectiveness, system usability, and workflow challenges.
Partner with Sales Operations to continuously improve execution and efficiency.
Selective Player-Coach Contribution
Provide limited direct support on complex or high-impact opportunities when necessary.
Focus on enabling team success rather than individual contribution.
Success Metrics
Team productivity (quotes/orders per rep).
Quote turnaround time and accuracy.
Responsiveness and service levels.
Conversion rates (in partnership with field sales).
Team engagement and retention.
Experience Requirements
7–10+ years in inside sales, sales, or commercial roles.
3–5+ years leading sales or support teams.
Proven ability to build and manage high-performing teams.
Strong operational discipline and execution focus.
Experience with CRM/ERP systems (NetSuite preferred).
Industry experience (security, AV, distribution) preferred.
Leadership Profile
Strong coach and team builder.
Holds people accountable without overcomplicating things.
Bias toward action and execution.
High ownership mindset.
Comfortable operating in a fast-paced environment.
Critical Working Relationships
Works in close partnership with the Director of Sales Operations: Inside Sales is accountable for disciplined execution of defined processes and performance standards.
Sales Operations owns process design, systems, and performance measurement.
Physical Requirements
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Additional Information
This job description does not state or imply that these are the only duties to be performed by the employee. Employees may be required to perform other job-related duties as requested by management.
Management reserves the right to revise or update this job description at any time.
This document does not create an employment contract, implied or otherwise, other than an "at-will" employment relationship.
About PSA
Security PSA is the world’s largest systems integrator consortium made up of the most progressive security and audio-visual systems integrators in North America. Combined, PSA members boasts over 500 branch locations, employ over 13,500 industry professionals and are responsible for over $4.5 billion annually in security, fire, life safety and pro audio-visual installations. PSA’s mission is to elevate the industries we serve by providing owners and members exceptional education, networking, services and connections with technology partners. PSA brings this mission to life by partnering with industry-leading product and solution providers, delivering unparalleled education and training programs and by offering a variety of distinctive services that can enhance any company’s operations. The PSA Network elevates the industries we serve by providing members exceptional education, networking, services, and connections with technology partners. Be the rising tide! Curious to learn more? Our recruiting team is happy to help at careers@psasecurity.com. Formal applications must be submitted through this posting for consideration. Powered by JazzHR uR4cmwv9UZ