Director of Inside Sales

About the role

The Director of Inside Sales will architect and lead the inside sales organization during a critical phase of Nivagen's growth. This role is responsible for building the team from the ground up and executing high-velocity sales strategies that expand Nivagen's market share in men’s and women’s health, IV therapy, wellness, naturopathic clinics, peptide, and beyond.

Responsibilities

• Sales Transformation
• Deploy automation to handle routine prospecting, follow-ups, and pipeline hygiene.
• Implement predictive analytics to forecast prescriber behavior and identify churn risk.
• Integrate AI tools into CRM for call prioritization, objection handling, and next-best-action insights.
• Continuously measure ROI and recalibrate for efficiency and adoption.
• Team Building & Leadership
• Design a high-velocity inside sales structure aligned to clinic segments (men’s health, functional medicine, aesthetics, primary care, wellness).
• Recruit, onboard, and retain elite sales talent with healthcare and pharmacy industry experience.
• Create a performance culture with daily huddles, scorecards, and accountability rituals.
• Scalable Sales Systems & Processes
• Oversee implementation and optimization of SAP CRM (or equivalent) with strict data discipline.
• Develop sales playbooks for prospecting, lead qualification, pricing requests, and objection handling.
• Standardized KPIs: call volumes, connect rates, SQL conversion, close rates, revenue per rep, retention rate.
• Ensure integration between sales, finance, and fulfillment for seamless customer onboarding.
• Revenue Growth & Market Penetration
• Define and enforce aggressive sales targets for new logos, wallet-share expansion, and win-backs.
• Partner with Field Sales to align territory development strategies and clinic engagement models.
• Design campaign-based outbound initiatives (e.g., USP797 changes, GLP-1 market shifts, IV nutrition growth).
• Monitor competitor activity and adjust positioning and pricing recommendations in collaboration with leadership.
• Execution & Day-One Impact
• Stand up the inside sales team within 90 days—covering org design, recruiting, systems, and workflows.
• Launch inside sales pilot campaigns for the top 100 prescriber targets within the first quarter.
• Establish measurable scorecards and reporting cadences for CSO and executive leadership.
• Drive adoption of AI tools, CRM discipline, and standardized workflows from day one.

Qualifications

• Education/Experience:
• Bachelor’s degree in business, Sales, or related field (MBA preferred).
• 10+ years of progressive sales leadership experience, including at least 5 years in inside sales leadership.
• Knowledge, Skills, and Abilities:
• Proven track record in building and scaling inside sales organizations ($100M+ revenue environments preferred).
• Deep expertise in sales automation, CRM systems, and AI-enabled performance management.
• Knowledge of healthcare, pharmacy, and functional/integrative medicine markets strongly preferred.
• Advanced skills in pipeline management, forecasting, and revenue modeling.
• Exceptional leadership in recruiting, coaching, and retaining top performers.
• Strong collaborator with ability to partner across sales, operations, finance, and clinical affairs.
• Strategic thinker with operational rigor—comfortable managing both big-picture vision and daily execution.

Requirements

• Valid driver’s license and acceptable driving record.
• Legally authorized to be employed in the United States

Benefits

Nivagen offers a wide variety of benefits and programs to support health and well-being including:

• Medical, dental, and vision coverage
• Paid time off plan
• 401k savings plan

Additional Information

Nivagen is an equal opportunity employer and provides a supportive environment for all employees. We prohibit harassment or retaliation based on any protected characteristic.