Director of Innovation, Market Access
Summary
The Director of Innovation is a critical role within Market Access Intelligence & Innovation (Global Pricing & Health Systems Analytics).
Responsibilities
Lead the Market Access & Pricing (MAx) innovation portfolio
Own the current AI roadmap and first-wave priorities aligned to enterprise goals;
Define value hypotheses and success metrics;
Replenish a pipeline of second-wave opportunities based on business needs, pilot outcomes, and strategic gaps.
Run a disciplined pilot engine
Turn business problems into pilot plans; lead first-wave pilots end to end through delivery, measurement, and stabilization;
Track outcomes, risks, and decisions to inform scale, iteration, or stop/go choices.
Build digital solutions with partners
Serve as product owner or co-owner for select tools and workflows;
Define user needs and requirements with Digital, IT, and Data partners to deliver scalable, fit-for-purpose solutions.
Design for adoption
Map workflows and pain points; apply user-centered design; embed solutions into operating rhythms; develop change, training, and communications plans.
Scale what works
Develop repeatable playbooks and documentation;
Execute structured transition and knowledge-transfer plans;
Engage operational owners early;
Provide a defined stabilization period following handoff.
Measure and continuously improve
Define KPIs (e.g., cycle time, forecast accuracy, productivity gains, utilization, and adoption); capture implementation learnings to inform iteration, continuous improvement, and future opportunity development.
Engage stakeholders and vendors (as needed)
Partner across Access Strategy, International Market Access, Global/US Pricing, Legal, IT, and Intelligence teams;
Manage external partners to deliver quality outcomes on time and within budget where relevant.
Qualifications
Bachelor's degree required. MBA, MPH, MS, PharmD, or equivalent advanced degree preferred (or comparable experience).
10+ years in pharma/healthcare with experience in Market Access, Pricing, Commercialization, and/or related functions.
Track record of delivering measurable outcomes in complex, matrixed environments (e.g., from concept through pilot to scale/handoff), leading cross-functional initiatives, and translating business needs into actionable solutions.
Digital fluency strong comfort with data products, automation, and modern collaboration tools.
Experience leading or contributing to AI and/or digital transformation initiatives.
Practical experience with iterative delivery methods translating needs into requirements/user stories, testing, deployment, and adoption.
Demonstrated ability to assess emerging technologies (including Gen AI) for business value, feasibility, and risk, translating insights and learnings from early deployments into prioritized next-wave use cases, pilot opportunities, and portfolio recommendations.
Executive-ready communication (written, verbal, visual) distill complexity, drive decisions, and facilitate working sessions.
Proactive, structured, and resilient in ambiguity; strong program and stakeholder management skills.