Director of Human Resources Operations

Responsibilities

• Lead and manage HR Business Partners, HRIS, Benefits, Compensation, Compliance, and Employee Relations teams
• Define and monitor HR operational KPIs, SLAs, and service standards
• Ensure consistent application of policies, procedures, and practices across all HR Division business units
• Drive continuous process improvement initiatives to enhance efficiency, accuracy, and responsiveness
• Serve as senior escalation authority for complex employee relations matters, including investigations, performance management issues, disciplinary actions, and terminations
• Provide expert guidance to subordinates conducting structured investigations and ensure defensible documentation and risk mitigation practices
• Identify workforce trends and proactively mitigate legal, reputational, and operational risk
• Ensure compliance with federal, state, and local employment laws and contract-specific requirements
• Oversee internal audits, reporting requirements, and documentation standards
• Maintain current knowledge of evolving labor laws and regulatory changes impacting a multi-state workforce
• Partner with Legal, Compliance and Contracts to mitigate employment-related risk exposure
• Oversee HRIS strategy, system optimization, data integrity, and user adoption
• Partner with IT to ensure secure, compliant, and integrated HR systems
• Leverage technology to automate workflows, improve reporting accuracy, and enhance employee self-service capabilities
• Lead implementation and optimization of AI-enabled HR tools (e.g., analytics dashboards, case management systems, workflow automation)
• Establish data governance practices and ensure workforce data accuracy and reporting integrity
• Oversee administration of compensation programs, salary structures, and market benchmarking
• Ensure compliance with wage/hour regulations and Service Contract Act requirements where applicable
• Manage benefits administration to ensure cost-effectiveness, vendor performance, and regulatory compliance
• Partner with Finance to support labor cost analysis and workforce budgeting
• Lead and develop HRBPs to serve as strategic advisors to business leaders
• Strengthen capability in workforce planning, performance management, employee relations and organizational design
• Build consistency in leadership support across Lines of Business and People Managers
• Support development and management of the HR operational budget
• Identify cost-saving opportunities through automation, vendor optimization, and process redesign
• Improve operational efficiency without compromising compliance or employee experience

Qualifications

• Excellent interpersonal and conflict resolution skills
• Excellent verbal and written communication skills
• Excellent organizational skills and attention to detail
• Strong analytical and problem-solving skills
• Proven supervisory and leadership skills
• Proficient with Microsoft Office Suite and SharePoint
• Thorough knowledge of employment-related laws and regulations
• Strong employee relations expertise with demonstrated experience handling complex investigations and multi-state workforce issues
• Deep knowledge of federal and state employment laws, particularly within a government contracting environment
• Strong compliance orientation and risk management capability
• Demonstrated proficiency in HR technology, HRIS optimization, and workflow automation
• Experience leveraging HR analytics and data to inform decision-making
• Operational leadership mindset with strong execution discipline
• Ability to influence and advise leaders while maintaining appropriate objectivity and compliance standards
• Strong written and verbal communication skills
• Proven supervisory and team leadership effectiveness