Director of Human Resources Operations

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Oversee daily HR operations across all locations to ensure consistency, efficiency, and compliance
• Lead, develop, and manage the HR team, including HRCs and HR operations staff
• Establish and enforce standardized HR processes and service delivery models
• Lead and oversee employee relations matters, including complex and sensitive investigations
• Mitigate risk and ensure consistent application of company policies
• Develop and implement programs to maintain positive employee relations and enhance employee engagement
• Demonstrate a strong understanding of Company culture and act as a change agent to evolve the organization through HR initiatives and systems
• Develop, update, and maintain HR policies, SOPs, and the employee handbook
• Ensure compliance with federal, state, and local employment laws across all locations
• Conduct audits of HR practices and implement corrective actions
• Lead compliance-related training initiatives
• Identify and implement opportunities to streamline and automate HR processes (Paycom and related systems)
• Drive continuous improvement to enhance efficiency, accuracy, and scalability
• Partner with IT and Finance on system enhancements and integrations
• Oversee the full lifecycle of the PAF process from initiation through final approval
• Ensure accuracy, proper approvals, and alignment with compensation structures
• Implement process improvements to reduce manual work and approval bottlenecks
• Lead compensation programs, including salary structures (grades and ranges), merit increases, and market benchmarking
• Oversee performance management cycles through Lattice, including calibration and rating alignment
• Ensure consistency, fairness, and alignment with business objectives
• Manage the design, administration, and execution of bonus and incentive programs
• Partner with Finance to ensure accuracy and alignment with approved budgets
• Oversee validation and audit processes prior to payout
• Oversee Workers’ Compensation program, including claims management and vendor coordination
• Partner with Safety and plant leadership to reduce risk and improve return-to-work outcomes
• Monitor trends and implement proactive cost and risk reduction strategies
• Ensure integrity and accuracy of HR data within Paycom and related systems
• Oversee reporting and analytics to support business decisions
• Drive system optimization and proper configuration of HR modules
• Audits & Risk Management
• Assist with internal and external audits, including compliance, payroll, benefits, and regulatory reviews
• Partner with Finance, Legal, and external auditors to ensure accurate documentation and timely responses
• Identify gaps and implement corrective actions to mitigate risk
• Organizational Support & Strategic Partnership
• Serve as a key advisor to leadership on HR operations, compliance, and risk management
• Support organizational changes, restructuring, and workforce planning
• Partner cross-functionally with Finance, Legal, and Operations
• Identify training and development needs across the organization and partner with the Learning & Development Manager to implement programs and identify appropriate

QUALIFICATIONS

• Strong knowledge of HR laws, compliance, and best practices
• Experience with Paycom, Power BI and other data management tools
• Excellent problem-solving, analytical, and communication skills
• Ability to work cross-functionally and manage multiple priorities effectively
• Strong understanding of industry trends and strategies
• Excellent verbal and written communication skills, with the ability to collaborate effectively with team members and senior management
• Strong project management and organizational skills, with the ability to manage multiple priorities simultaneously
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
• Bachelor’s degree in Human Resources, Business Administration, or related field required; Master’s preferred
• 8–12+ years of progressive HR experience with strong HR operations focus
• PHR/SHRM-CP certification preferred
• Experience in multi-site or manufacturing environments preferred
• Strong knowledge of employment laws and compliance requirements
• Experience with HRIS systems (Paycom preferred) and performance platforms (Lattice preferred)
• Demonstrated experience in process improvement and HR automation
• Strong leadership, problem-solving, and decision-making skills