Director of Human Resources, Operations

About the role

The Director of Human Resources, Operations sets the strategy and oversees execution of core Human Resources systems and operations across KIPP NorCal, ensuring a seamless, compliant, and high-quality employee experience from onboarding through offboarding.

Core Responsibilities

• HR Operations Strategy - Sets and drives the strategy for HR operations, including HRIS, employee lifecycle processes, and service delivery models, while defining and overseeing implementation of standards for HR Policy, data, workflows, and documentation.

• HRIS and Data Management - Directs the administration and optimization of the HRIS (e.g., UKG), ensuring data integrity, system functionality, and alignment with business needs, while holding accountability for HR data quality.

• Employee Lifecycle Operations - Leads end-to-end employee lifecycle experience from offer acceptance through exit, ensuring seamless transitions for all employees and alignment across departments (IT, Payroll, Talent).

• Benefits and Leave Administration - Directs benefits and leave programs, ensuring accurate administration, strong vendor management, and a high-quality employee experience, while overseeing annual benefits cycles and time and attendance policies.

• RSO Job Architecture - Owns maintenance of and updates to the RSO job architecture, including reviewing and approving all new job descriptions and changes to existing job descriptions, and managing the promotions process.

• Team Leadership and Cross-Functional Partnership - Manages and develops HR operations staff, setting clear expectations, providing coaching, and holding accountability for both team and individual results, while partnering closely with TEX Directors and the Chief People Officer to align HR operations with talent strategy.

KIPP Leadership Competencies

These competencies describe the core leadership behaviors expected at this level – they guide how we hire, develop, and grow our people at KIPP NorCal.

Knowledge & Skills

• Required Qualifications - 3+ years of experience managing HR operations, systems or programs in complex, multi-site organization preferred, HRIS implementation experience, PHR, SPHR, SHRM-CP, or SHRM-SCP preferred.

• Preferred Qualifications - Not specified.