Director, Human Resources Operations

Key Responsibilities

• Lead day-to-day Human Resources operations across a distributed, multi-state workforce
• Manage and develop a team of HR Managers, Generalists, and Coordinators
• Establish clear service delivery models and accountability within the HR team
• Improve responsiveness, consistency, and quality of HR support to leaders
• Ensure compliance with federal, state, and local employment laws, including Massachusetts-specific regulations
• Standardize policies, procedures, and documentation across all locations
• Partner with legal and internal stakeholders to mitigate employment risk
• Design and implement scalable HR processes (onboarding, performance management, employee lifecycle)
• Identify and drive process improvements to increase efficiency and reduce manual work
• Partner with Payroll, Benefits, and Safety to ensure seamless operations
• Reduce escalation volume to senior HR leadership by building strong HR team ownership
• Support organizational effectiveness and workforce planning initiatives
• Support HR integration for acquisitions, including onboarding, policy alignment, and systems transition
• Create and sustain an inclusive environment where all employees feel valued, respected, and empowered to contribute

Requirements

• Strong experience in multi-state HR operations
• Deep knowledge of employment law and compliance
• Demonstrated success building or improving HR processes in a growing organization
• Experience supporting distributed or multi-site workforces
• Strong leadership, coaching, and stakeholder management skills
• Experience in acquisitive or high-growth environments
• Preferred exposure to union or labor environments
• HRIS implementation or optimization experience beneficial
• Proficiency in related technology, including but not limited to Microsoft Office, ATS systems, and HRIS systems (Paylocity preferred)
• Proven ability to develop effective business relationships across all levels of the organization
• Ability to influence others through consultation and coaching