Director of Housekeeping

Job Summary

The Director of Housekeeping manages all aspects of the housekeeping department to ensure high standards of cleanliness, guest service, and satisfaction throughout the property. This role is responsible for overseeing daily operations, including staff management, inventory control, and maintaining cleanliness in guestrooms, public areas, and workspaces.

Essential Functions and Duties

• Supervise housekeeping and laundry staff, including hiring, training, evaluating, and terminating personnel.
• Aid the General Manager in developing and monitoring the department’s annual budget.
• Establish and maintain cost control systems for staffing, inventories, and cleaning supplies.
• Enforce policies and procedures to ensure high standards of cleanliness and guest satisfaction.
• Schedule staff according to business levels and labor standards.
• Prepare daily assignment sheets for housekeeping and laundry teams.
• Maintain and control inventory of linens, cleaning supplies, and equipment.
• Cook with the Security Office for guests lost and found items.
• Ensure compliance with safety and security procedures for rented or leased equipment.
• Conduct formal inventories of linen, supplies, and equipment in collaboration with the finance team.
• Serve as Manager on Duty (MOD) when required and attend property meetings.

Required Experience, Education, and Skills

• Minimum of 2 years of supervisory experience in housekeeping or a related field.
• Strong leadership and team management skills.
• Proficiency in property management systems and inventory control.
• Excellent communication and interpersonal skills.
• Ability to manage budgets and control operational costs.
• Strong organizational and multitasking abilities.
• Experience in conducting staff training and development.
• Ability to work collaboratively with other departments to ensure smooth operations.

Work Environment

Primarily indoor work with frequent walking, standing, and occasional lifting of items up to 20 lbs. Frequent use of cleaning supplies and equipment requiring physical activity throughout shifts. Must be available to work evenings, weekends, and holidays based on business needs.

Equal Employment Opportunity

Stonebridge is committed to equal employment opportunities. We do not discriminate based on race, color, religion, sex, pregnancy, national origin, ancestry, age, marital status, sexual orientation, veteran status, physical or mental disability, or medical condition. All aspects of employment, including recruitment, hiring, advancement, compensation, benefits, training, promotion, transfer, discipline, layoff, recall, and termination, will be conducted without discrimination.

Benefits

Stonebridge offers comprehensive benefits including medical, dental, vision, PTO, 401(k) matching, wellness support, life and disability coverage, savings accounts, tuition aid, and travel and lodging perks.