Director of Housekeeping

About the role

Whether you're an artist at heart or simply thrive in a dynamic environment, Saint Kate is the space that unites us all under one roof. Here at Saint Kate, we celebrate uniqueness and seek candidates who are passionate about engaging with the world around them. If you're eager for career growth and new experiences, we have an opening for a Director of Housekeeping.

Responsibilities

• Lead and oversee all Housekeeping operations, ensuring guest rooms, public areas, back-of-house spaces, and laundry operations consistently meet cleanliness, quality, and brand standards.
• Manage departmental budgets, payroll, labor costs, inventory, and expenses to achieve financial objectives while maintaining operational efficiency.
• Recruit, hire, train, coach, and develop Housekeeping leaders and associates, including conducting performance evaluations and administering corrective action when necessary.
• Conduct regular inspections and quality audits to ensure compliance with hotel standards, safety requirements, and operational procedures.
• Develop staffing plans, schedules, and training programs to support service excellence, productivity, and associate engagement.
• Promote a culture of safety, security, professionalism, and accountability while ensuring compliance with all company policies and applicable regulations.
• Collaborate with hotel leadership and other departments to deliver exceptional guest experience and achieve overall hotel goals.
• Analyze departmental performance and implement strategies to improve guest satisfaction, operational effectiveness, and financial results.
• Oversee departmental administrative functions, including reporting, forecasting, inventory management, and policy compliance.
• Represent the Hotel and Housekeeping department with professionalism, integrity, and sound judgment at all times.
• Perform additional duties as assigned such as housekeeping, lobby attending, and room inspecting.

Requirements

• Minimum of 5 years of progressive Housekeeping leadership experience, including at least 2–3 years in a management-level role within a full-service hotel, resort, or luxury hospitality environment.
• Strong knowledge of budgeting, payroll, labor management, inventory control, and financial reporting.
• Proven ability to lead, develop, and hold teams accountable while driving operational excellence and guest satisfaction.
• Excellent organizational, problem-solving, and decision-making skills with the ability to manage multiple priorities.
• Strong verbal and written communication skills; bilingual skills are a plus.
• Proficiency in Microsoft Office and hotel property management software and workforce management systems. Experience with Opera Cloud a plus.
• Able to represent the company in a professional, courteous, and service-oriented manner at all times.
• Dependable, reliable, and flexible, with the ability to work varying schedules.
• Must be available to work evenings, weekends, and holidays.
• Must be available to work a variable schedule as operational needs require.
• Physical ability to stand, walk, bend, kneel, lift, grasp, stretch, and reach as required to inspect and support operations throughout the hotel.
• Ability to perform the essential functions of the position, with or without reasonable accommodation.

Qualifications

• Experience with hotel property management software and workforce management systems.
• Knowledge of budgeting, payroll, labor management, inventory control, and financial reporting.
• Ability to manage multiple priorities and drive operational excellence.
• Strong communication and problem-solving skills.
• Ability to work in a fast-paced, high-stress environment.

Skills

• Leadership and management skills.
• Attention to detail and strong organizational skills.
• Ability to work independently and as part of a team.
• Strong interpersonal and customer service skills.
• Proficiency in Microsoft Office and hotel property management software.

Benefits

• Medical, dental, and vision insurance, company-paid life insurance, and employee assistance program.
• 401k with employer match.
• Room discounts at Marcus Hotels & Resorts, discounts at Marcus Hotels & Resorts restaurants, golfing, skiing, and spa, and discounts at Marcus Theaters.
• Paid Time Off & Paid Holidays.
• Free meal every shift.
• Discounted downtown parking.

Pay

Compensation is commensurate with experience.

Schedule

Variable schedule as operational needs require.