Director of Housekeeping

About the role

The Westin New York Grand Central is a place where you're given a choice to not just get up and go to work, but rise. A people-first environment where career growth opportunities await. Join us to enhance the well-being of our guests, our communities, and each other.

Responsibilities

• Plan, organize, and monitor staff workload to ensure compliance with cleanliness and maintenance standards.
• Develop housekeeping and laundry budget.
• Develop and implement controls for expense management.
• Conduct periodic inventory of guest supplies, small equipment and linen as required.
• Utilize labor management tools to schedule and control labor costs.
• Schedule labor to flex with forecasted hotel occupancy, F and B activity, and group events.
• Interview, hire, train, develop, recommend performance evaluations, resolve problems, provide open communication and recommend discipline and/or termination when appropriate of staff members.
• Communicate both verbally and in writing to provide clear direction to staff.
• Interact positively with customers and take action to resolve problems to maintain a high level of customer satisfaction and quality.
• Evaluate condition of furniture, fixtures, décor, etc.
• Make recommendations and assist in the coordination of preventative maintenance program and rehab projects.
• Ensure compliance of housekeeping and laundry standard operating procedures and policies.
• Operate department pursuant to OSHA requirements and guidelines.
• Comply with attendance rules and be available to work on a regular basis.
• Perform any other job-related duties as assigned.

Qualifications

• 5+ years management experience, with at least 3 years in housekeeping management.
• Experience managing in-house operated laundry operations.
• Thorough knowledge of all housekeeping and laundry operations and individual job requirements.
• Able to work with other department leaders.
• Able to resolve guest, supervisor, and associate conflicts.
• Able to manage multiple tasks at all times and have excellent organizational skills.
• Willingness to “pitch-in” and help co-workers with their job duties and be a team player with or without reasonable accommodation.
• Knowledge of hotel operations, including marketing plans, security and safety programs, personnel and labor relations, preparation of business plans, repairs, maintenance, budget forecasting, quality assurance programs, hospitality law, and long-range planning.
• Effective verbal and written communication skills.
• Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc.

Skills

• Knowledge of IWA contract.

Pay

Salary Range: $110,000.00 - $125,000.00 Annually

Schedule

Tipped/Service Charge Eligible? No
Discretionary Performance Bonus Eligible? Yes

Benefits

HEI Hotels and Resorts offers a comprehensive benefit program that includes:

• Competitive Medical and Dental programs through Anthem Blue Cross Blue Shield
• Vision insurance programs through EyeMed
• Vacation, Sick and Holiday programs
• Pet insurance through the ASPCA
• 401(k) Savings Plan with matching funds
• Discounts through the 'YouDecide' and Hotel Room Discount programs

HEI is an equal opportunity employer.