Director of Housekeeping

What You Will Be Doing

• Lead and oversee all Housekeeping operations, ensuring guest rooms, public areas, back-of-house spaces, and laundry operations consistently meet cleanliness, quality, and brand standards.
• Manage departmental budgets, payroll, labor costs, inventory, and expenses to achieve financial objectives while maintaining operational efficiency.
• Recruit, hire, train, coach, and develop Housekeeping leaders and associates, including conducting performance evaluations and administering corrective action when necessary.
• Conduct regular inspections and quality audits to ensure compliance with hotel standards, safety requirements, and operational procedures.
• Develop staffing plans, schedules, and training programs to support service excellence, productivity, and associate engagement.
• Promote a culture of safety, security, professionalism, and accountability while ensuring compliance with all company policies and applicable regulations.
• Collaborate with hotel leadership and other departments to deliver exceptional guest experience and achieve overall hotel goals.
• Analyze departmental performance and implement strategies to improve guest satisfaction, operational effectiveness, and financial results.
• Oversee departmental administrative functions, including reporting, forecasting, inventory management, and policy compliance.
• represent the Hotel and Housekeeping department with professionalism, integrity, and sound judgment at all times.
• Perform additional duties as assigned such as housekeeping, lobby attending, and room inspecting.

What We Are Looking For

• Minimum of 5 years of progressive Housekeeping leadership experience, including at least 2–3 years in a management-level role within a full-service hotel, resort, or luxury hospitality environment.
• Strong knowledge of budgeting, payroll, labor management, inventory control, and financial reporting.
• Proven ability to lead, develop, and hold teams accountable while driving operational excellence and guest satisfaction.
• Excellent organizational, problem-solving, and decision-making skills with the ability to manage multiple priorities.
• Strong verbal and written communication skills; bilingual skills are a plus.
• Proficiency in Microsoft Office and hotel property management software and workforce management systems. Experience with Opera Cloud a plus.
• Ability to represent the company in a professional, courteous, and service-oriented manner at all times.
• Dependable, reliable, and flexible, with the ability to work varying schedules.
• Must be available to work evenings, weekends, and holidays.
• Must be available to work a variable schedule as operational needs require.
• Physical ability to stand, walk, bend, kneel, lift, grasp, stretch, and reach as required to inspect and support operations throughout the hotel.
• Able to perform the essential functions of the position, with or without reasonable accommodation.

About Us

A division of The Marcus Corporation, Marcus Hotels & Resorts has a rich 60-year history of operational and service excellence. We are “People Pleasing People” who strive daily to create extraordinary experiences for guests and associates alike. Focused on expanding our U.S.-based portfolio of 16 hotels and resorts, our properties are known for their unique character and style.

Benefits

• Medical, dental, and vision insurance, company-paid life insurance, and employee assistance program.
• 401k with employer match.
• Room discounts at Marcus Hotels & Resorts, discounts at Marcus Hotels & Resorts restaurants, golfing, skiing and spa, and discounts at Marcus Theaters.
• Paid Time Off & Paid Holidays.
• Free meal every shift.
• Discounted downtown parking.