Director of Housekeeping

Description

The Director of Housekeeping at Saint Kate – The Arts Hotel is responsible for leading all housekeeping operations to ensure exceptional cleanliness, service standards, and guest satisfaction. This position provides leadership to the housekeeping team while driving operational efficiency and achieving departmental goals.

WHAT YOU WILL BE DOING:

• Lead and oversee all Housekeeping operations, ensuring guest rooms, public areas, back-of-house spaces, and laundry operations consistently meet cleanliness, quality, and brand standards.
• Manage departmental budgets, payroll, labor costs, inventory, and expenses to achieve financial objectives while maintaining operational efficiency.
• Recruit, hire, train, coach, and develop Housekeeping leaders and associates, including conducting performance evaluations and administering corrective action when necessary.
• Conduct regular inspections and quality audits to ensure compliance with hotel standards, safety requirements, and operational procedures.
• Develop staffing plans, schedules, and training programs to support service excellence, productivity, and associate engagement.
• Promote a culture of safety, security, professionalism, and accountability while ensuring compliance with all company policies and applicable regulations.
• Collaborate with hotel leadership and other departments to deliver exceptional guest experience and achieve overall hotel goals.
• Analyze departmental performance and implement strategies to improve guest satisfaction, operational effectiveness, and financial results.
• Oversee departmental administrative functions, including reporting, forecasting, inventory management, and policy compliance.
• represent the Hotel and Housekeeping department with professionalism, integrity, and sound judgment at all times.
• Perform additional duties as assigned such as housekeeping, lobby attending, and room inspecting.

What We Are Looking For

• Minimum of 5 years of progressive Housekeeping leadership experience, including at least 2–3 years in a management-level role within a full-service hotel, resort, or luxury hospitality environment.
• Strong knowledge of budgeting, payroll, labor management, inventory control, and financial reporting.
• Proven ability to lead, develop, and hold teams accountable while driving operational excellence and guest satisfaction.
• Excellent organizational, problem-solving, and decision-making skills with the ability to manage multiple priorities.
• Strong verbal and written communication skills; bilingual skills are a plus.
• Proficiency in Microsoft Office and hotel property management software and workforce management systems.
• Experience with Opera Cloud a plus.
• Ability to represent the company in a professional, courteous, and service-oriented manner at all times.
• Dependable, reliable, and flexible, with the ability to work varying schedules.
• Must be available to work evenings, weekends, and holidays.
• Must be available to work a variable schedule as operational needs require.
• Physical ability to stand, walk, bend, kneel, lift, grasp, stretch, and reach as required to inspect and support operations throughout the hotel.
• Ability to perform the essential functions of the position, with or without reasonable accommodation.

About Us

A division of The Marcus Corporation, Marcus Hotels & Resorts has a rich 60-year history of operational and service excellence. We are “People Pleasing People” who strive daily to create extraordinary experiences for guests and associates alike. Focused on expanding our U.S.-based portfolio of 16 hotels and resorts, our properties are known for their unique character and style.

Note: This document describes the general nature and level of work required of people in the job. It is not intended to be an all-encompassing list of responsibilities, duties, and skills.

Saint Kate is an equal opportunity employer.