Director of Housekeeping

About the role

The La Quinta Resort and Club is seeking an experienced Director of Housekeeping to lead its Housekeeping and Laundry operations. This position requires a proven track record in managing large housekeeping operations, multiple outlets or buildings, and high occupancy levels.

Responsibilities

• Provide strategic and daily leadership for Housekeeping, Public Areas, Turndown, and Laundry operations.
• Recruit, train, coach, schedule, and develop managers, supervisors, room attendants, housepersons, public-area attendants, and laundry team members.
• Establish clear expectations and hold leaders and team members accountable for quality, productivity, attendance, safety, and service.
• Create a positive and inclusive work environment that promotes teamwork, recognition, professional development, and associate engagement.
• Develop succession plans and identify opportunities for internal advancement.
• Ensure departmental leaders are visible in the operation and actively support the team during high-volume periods.

Essential Responsibilities

• Ensure guestrooms, suites, public areas, offices, back-of-house spaces, and other assigned areas meet established cleanliness and presentation standards.
• Conduct regular guestroom, public-area, linen-room, laundry, and storage-area inspections.
• Create and maintain cleaning schedules for guestrooms, public areas, deep cleaning, preventive maintenance, and special projects.
• Coordinate room maintenance and repair needs with Engineering and verify completed work.
• Manage relationships with vendors and outside laundry or cleaning contractors, when applicable.

Operational Management

• Develop daily staffing plans based on occupancy, arrivals, departures, stayover service, group activity, and business levels.
• Maintain accurate room-status communication between Housekeeping, Front Office, Engineering, and Reservations.
• Maintain and organize cleaning schedules, equipment, carts, closets, pantries, and storage areas.
• Participate in operational meetings, executive meetings, forecasting discussions, and hotel planning activities.
• Serve as Manager on Duty when assigned.

Financial and Productivity Management

• Prepare and manage the annual Housekeeping and Laundry operating budgets.
• Maintain accurate records of labor costs, payroll, overtime, productivity, supplies, linen replacement, uniforms, equipment, and contracted services.
• Evaluate performance without compromising safety, cleanliness, or the guest experience.
• Identify cost-saving opportunities while protecting the hotel’s service standards and physical assets.
• Review purchasing activity and ensure expenditures remain within approved budget guidelines.
• Provide accurate information for monthly forecasts, variance explanations, and capital-planning needs.

Linen, Laundry, Supplies, and Inventory

• Direct the purchasing, receiving, distribution, storage, and control of guest supplies, cleaning products, linen, terry, uniforms, and equipment.
• Maintain appropriate par levels based on occupancy, business volume, laundry schedules, and operational needs.
• Maintain secure and organized storage areas with appropriate inventory controls.

Safety, Sanitation, and Compliance

• Ensure compliance with hotel policies, brand standards, health regulations, safety requirements, and applicable employment laws.
• Train team members on chemical safety, bloodborne pathogens, ergonomics, lifting procedures, personal protective equipment, and emergency response.
• Inspect equipment and work areas for hazards and immediately address unsafe conditions.
• Document incidents, injuries, damages, guest concerns, and corrective actions accurately and promptly.
• Partner with Human Resources and Security on investigations, workplace concerns, safety initiatives, and policy compliance.
• Protect guest privacy, confidential information, room keys, master keys, and hotel assets.

Quality and Continuous Improvement

• Analyze guest feedback, inspection scores, quality audits, service-recovery trends, and departmental performance data.
• Develop action plans to address recurring cleanliness, maintenance, productivity, or service concerns.
• Maintain readiness for brand inspections, health inspections, safety audits, and ownership reviews.
• Introduce processes, technology, and training that improve communication, room readiness, productivity, and quality.
• Collaborate with hotel leaders to support sustainability initiatives, including water conservation, waste reduction, linen-reuse programs, and responsible chemical usage.

Qualifications

• A high school diploma or equivalent required.
• A bachelor’s degree in Hospitality Management, Business Administration, or a related field preferred.
• Minimum of five years of progressive housekeeping leadership experience in a hotel, resort, or luxury hospitality environment.
• Previous experience as a Director of Housekeeping, Executive Housekeeper, or Assistant Director of Housekeeping strongly preferred.
• Experience managing a large housekeeping operation, multiple outlets or buildings, and high occupancy levels preferred.
• Strong knowledge of guestroom cleaning procedures, public-area maintenance, laundry operations, chemical handling, and inventory control.
• Demonstrated ability to manage labor, budgets, forecasts, productivity, and departmental expenses.
• Strong leadership, coaching, communication, organization, and problem-solving skills.
• Ability to analyze operational data and translate findings into practical action plans.
• Proficiency with hotel property-management systems, housekeeping technology, scheduling systems, and Microsoft Office applications.
• Ability to communicate effectively with guests, team members, vendors, and senior leadership.
• Bilingual English and Spanish communication skills are preferred.

The Ideal Candidate

• Will demonstrate visible and hands-on leadership.
• Has exceptional attention to detail.
• Is accountable and demonstrates sound judgment.
• Has financial and operational awareness.
• Communicates effectively and collaborates well.
• Has coaching and talent-development skills.
• Shows professionalism and discretion.
• Remains composed in a fast-paced environment.
• Has a strong commitment to guest service.
• Respects a diverse workforce.

Physical and Scheduling Requirements

• Ability to stand and walk for extended periods.
• Ability to bend, reach, kneel, push, pull, and lift items typically associated with housekeeping operations.
• Ability to inspect guestrooms, service areas, stairways, public spaces, and outdoor areas.
• Ability to work safely around cleaning products, laundry equipment, and operational machinery.
• Ability to work a flexible schedule based on business needs, including early mornings, evenings, weekends, holidays, and emergency situations.

Success in this Position

• May be evaluated through guest cleanliness and satisfaction scores.
• Room-readiness and inspection results.
• Brand and quality-assurance scores.
• Labor cost and productivity performance.
• Linen, supply, and operating-expense controls.
• Associate engagement, retention, and training completion.
• Workplace safety and incident trends.
• Preventive-maintenance and deep-cleaning completion.
• Guest concern response and resolution.
• Departmental budget performance.

Pay

$115,000 - $120,000 per year

Schedule

Flexible schedule based on business needs, including early mornings, evenings, weekends, holidays, and emergency situations.