Director of Housekeeping

The Woodlands Resort, Curio Collection is the perfect retreat in the Houston Area, only 2 miles from The Woodlands Waterway. The resort is celebrating 50 years alongside The Woodlands township. At HEI, we recognize our success stems from our greatest asset: our people. We honor the choice of our associates by investing in their growth, providing competitive compensation, benefits, and industry-leading tools, training, and support.

About the role

Ensure cleanliness standards for guestrooms, meeting areas, public areas, and back-of-the-house through optimal training, staffing, and supervision of labor. Manage operating supplies efficiently and proactively monitor guest service scores and comments.

Responsibilities

• Plan, organize, and monitor staff workload to ensure compliance with cleanliness and maintenance standards through continuous visual and written inspections of guestrooms and public spaces.
• Develop and manage the housekeeping and laundry budget.
• Implement controls for expense management.
• Conduct periodic inventory of guest supplies, small equipment, and linen.
• Utilize labor management tools to schedule and control labor costs.
• Schedule labor to align with forecasted hotel occupancy, F&B activity, and group events.
• Interview, hire, train, and develop staff; recommend performance evaluations, resolve problems, and provide open communication.
• Recommend discipline or termination when appropriate.
• Communicate clearly both verbally and in writing to provide direction to staff.
• Interact positively with customers and resolve problems to maintain high levels of satisfaction.
• Evaluate the condition of furniture, fixtures, and décor; make recommendations and assist in coordinating preventative maintenance and rehab projects.
• Ensure compliance with housekeeping and laundry standard operating procedures and policies.
• Operate the department in accordance with OSHA requirements and guidelines.
• Comply with attendance rules and be available to work regularly.
• Perform any other job-related duties as assigned.

Requirements

• 5+ years of management experience, with at least 3 years in housekeeping management.
• Experience managing in-house operated laundry operations.
• Thorough knowledge of all housekeeping and laundry operations and individual job requirements.
• Ability to work collaboratively with other department leaders.
• Strong conflict resolution skills for guest, supervisor, and associate issues.
• Excellent organizational skills and ability to manage multiple tasks.
• Willingness to assist co-workers with job duties and work as a team player, with or without reasonable accommodation.
• Knowledge of hotel operations, including marketing plans, security and safety programs, personnel and labor relations, business planning, repairs, maintenance, budget forecasting, quality assurance programs, hospitality law, and long-range planning.
• Effective verbal and written communication skills; ability to adapt communication style to different audiences.

Pay

Salary Range: $86,000.00 annually. Not eligible for tips/service charges or discretionary performance bonuses.

Benefits

• Comprehensive medical and dental programs through Anthem Blue Cross Blue Shield.
• Vision insurance programs through EyeMed.
• Vacation, sick, and holiday programs.
• Pet insurance through the ASPCA.
• Supplemental, spousal, and child life insurance.
• Short- and long-term disability plans.
• 401(k) Savings Plan with matching funds.
• Discounts through 'YouDecide' and hotel room discount programs.

Specific details and eligibility vary by location and employment status.