Director of Housekeeping

About the role

The Sheraton Orlando Lake Buena Vista Resort is part of a complex of four Marriott Properties in the Lake Buena Vista area. It is located centrally, between Walt Disney World and Universal Studios. At HEI, we recognize that our success is due to our people. We invest in our associates, offering compensation and benefits they deserve, along with industry-leading tools, training, and support to help them succeed.

If you don't meet every requirement, we encourage you to apply. We value military experience and invite all qualified military candidates to apply. Compensation: Tipped/Service Charge Eligible: No Discretionary Performance Bonus Eligible: No

Responsibilities

• Plan, organize, and monitor staff workload to ensure compliance with cleanliness and maintenance standards.
• Develop housekeeping and laundry budget.
• Develop and implement controls for expense management.
• Conduct periodic inventory of guest supplies, small equipment, and linen as required.
• Utilize labor management tools to schedule and control labor costs.
• Schedule labor to flex with forecasted hotel occupancy, F&B activity, and group events.
• Interview, hire, train, develop, recommend performance evaluations, resolve problems, provide open communication, and recommend discipline and/or termination when appropriate of staff members.
• Communicate both verbally and in writing to provide clear direction to staff.
• Interact positively with customers and take action to resolve problems to maintain a high level of customer satisfaction and quality.
• Evaluate condition of furniture, fixtures, décor, etc.
• Make recommendations and assist in the coordination of preventative maintenance program and rehab projects.
• Ensure compliance of housekeeping and laundry standard operating procedures and policies.
• Operate department pursuant to OSHA requirements and guidelines.
• Comply with attendance rules and be available to work on a regular basis.
• Perform any other job-related duties as assigned.

Requirements

• 5+ years management experience, with at least 3 years in housekeeping management.
• Experience managing in-house operated laundry operations.
• Thorough knowledge of all housekeeping and laundry operations and individual job requirements.
• Able to work with other department leaders.
• Able to resolve guest, supervisor, and associate conflicts.
• Able to manage multiple tasks at all times and have excellent organizational skills.
• Willingness to “pitch-in” and help co-workers with their job duties and be a team player with or without reasonable accommodation.
• Knowledge of hotel operations, including marketing plans, security and safety programs, personnel and labor relations, preparation of business plans, repairs, maintenance, budget forecasting, quality assurance programs, hospitality law, and long-range planning.
• Effective verbal and written communication skills.
• Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc.

Skills

• Knowledge of hotel operations, including marketing plans, security and safety programs, personnel and labor relations, preparation of business plans, repairs, maintenance, budget forecasting, quality assurance programs, hospitality law, and long-range planning.
• Effective verbal and written communication skills.
• Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc.