Director of Housekeeping

The Role

Reporting to the Director of Rooms, responsibilities and essential job functions include but are not limited to the following:

Responsibilities

• Consistently offer professional, friendly and engaging service
• Follow departmental policies, procedures and service standards consistently offering professional, engaging and friendly service
• Ensure the highest degree of cleanliness and maintenance in accordance with Fairmont Hotels & Resorts standards, policies and procedures
• Create an environment wherein continuous improvements are made in the areas of GOP, EES, VOG, and LQA
• Effectively and accurately manage payroll and departmental expenses of Housekeeping department, within budgeted and forecasted guidelines
• Develop and execute, in conjunction with the Executive Committee, any capital projects related to guest rooms and public areas
• Actively engage with local laundry partners and consistently source new business opportunities
• Oversee all recruitment processes, and develop departmental succession plans
• Effectively manage all colleagues relationships within the department
• Maintain an environment that promotes the health, wellness and safety of both colleagues and guests
• Maintain an active Preventative Maintenance program in conjunction with the Director, Engineering
• Ensure high colleague engagement through recognition and removal of identified barriers
• Liaise with all Hotel departments as required
• Participate actively in hotel committees as required
• Ensure existing environmental initiatives are adhered to, and new and innovative environmental opportunities are implemented

Qualifications

• Previous Senior Housekeeping Leadership experience, 2-3 years within a similar establishment is required
• Proven leadership, developer and delegation skills with an ability to lead medium-size team of 30-45 colleagues to achieve the departmental goals
• Strong organizational and administration skills
• Excellent communication skills, both written and verbal
• Ability to work in a fast paced, diverse environment
• University degree or Hotel Management Diploma preferred
• Excellent computer skills
• Knowledge of the Property Manager System / Opera
• Excellent problem solver and decision maker

Physical And Operational Demands

• Mobile: Moving between guestrooms, public areas, and service zones to inspect cleanliness and address issues
• Hands-on oversight: Occasionally assisting with cleaning tasks or demonstrating procedures to staff
• Standing and walking for extended periods during inspections, meetings, and guest interactions
• Lifting and carrying light to moderate items up to 60 pounds (e.g., cleaning supplies, linens) when necessary
• Working irregular hours including weekends, holidays, and early mornings, which can affect physical stamina

Additional Information

All your information will be kept confidential according to EEO guidelines.