Director of Facilities & Support Services

Purpose of the Position

The Director of Facilities and Support Services at BVHS will report to the Chief Financial Officer and will collaborate with leadership to provide strategic direction for system-wide facilities planning, capital oversight, regulatory compliance, emergency preparedness, and operational support services in accordance with appropriate environment of care and life safety standards. This role ensures that facilities, safety programs, and support operations are aligned with organizational goals, regulatory requirements, and long-term sustainability. The position serves as a key advisor to senior leadership, driving system integration, service excellence, and a safe, high-quality environment for patients, staff, and visitors. This position serves as the Safety Officer for BVHS and will lead emergency preparedness and disaster response and will lead and train staff in Hospital Incident Command System (HICS) activities.

Duty 1: Own and Maintain the System-Wide Master Space Planning Program

• Own and maintain the system-wide Master Space Planning program, including standards, policies, and decision frameworks across all campuses.

Duty 2: Lead and Oversee Facility Planning and Construction Initiatives

• Lead and oversee facility planning and construction initiatives, ensuring projects align with approved scope, timelines, and capital budgets.
• Ensure facilities planning decisions support organizational growth, clinical needs, and financial sustainability.

Duty 3: Direct the Facilities Campus Asset Management Plan (CAMP) and Long-Term Construction, Repair, and Restoration (R&R) Plans

• Direct the Facilities Campus Asset Management Plan (CAMP) and long-term Construction, Repair, and Restoration (R&R) plans to prioritize investments and manage asset lifecycle risk.

Duty 4: Serve as the System Safety Officer

• Serve as the System Safety Officer, accountable for compliance with Joint Commission, OSHA, and all applicable federal, state, and local regulations.

Duty 5: Lead and Continuously Evaluate Safety Programs

• Lead and continuously evaluate the Environment of Care, Life Safety, Emergency Management & Preparedness, and Disaster Response programs, ensuring policies remain current and audit ready.
• Provide leadership as chair to the Safety Committee and Disaster Preparedness Committee.

Duty 6: Identify and Resolve Safety Risks

• Actively identify, assess, and resolve safety risks, incidents, and regulatory gaps with urgency and follow through.

Duty 7: Serve as Executive Lead for HICS

• Serve as executive lead for the Hospital Incident Command System (HICS), including planning, drills, real-time activation, and post-event review.
• Train leaders and staff on emergency roles, command structure, and response expectations.

Duty 8: Provide Strategic Oversight and Leadership for Facilities Support Functions

• Provide strategic oversight and leadership for Facilities Maintenance, Environmental Services, Central Transport, Security, and other assigned support functions (e.g., Food & Nutrition, as applicable).
• Ensure all departments operate in compliance with regulations, internal policies, and service standards.
• Promote operational consistency and best practices across departments and campuses.

Duty 9: Ensure Training and Competency Development

• Ensure ongoing training, education, and competency development for staff to improve performance, safety, and career growth.
• Foster a culture of service excellence within all areas of responsibility.
• Drive associate engagement results, holding leaders accountable for outcomes compared to internal and external benchmarks.

Duty 10: Create and Sustain High Service Excellence

• Create and sustain an environment that supports high service excellence and patient experience scores.
• Reinforce service standards through leadership presence, performance expectations, and continuous improvement.

Duty 11: Develop and Manage Operating Budgets

• Develop, manage, and achieve operating budgets for all assigned departments.
• Partner with executive leadership to align departmental spending with organizational financial strategies.

Duty 12: Apply Structured Decision-Making Models

• Apply structured decision-making models that integrate planning, analysis, resourcing, and timely execution.
• Identify operational needs and design solutions that balance departmental priorities with system-wide objectives.

Duty 13: Collaborate with Leaders Across Departments

• Collaborate closely with clinical, administrative, and operational leaders to support a seamless continuum of care.