Director of Support Services

About the role

The Director of Support Services (DSS) performs complex managerial work administering and overseeing the daily operations and activities of the Support Services Departments at the State Hospital (SH). These departments typically consist of plant maintenance, grounds keeping, motor pool/fleet management, food services (food preparation and dietary services), housekeeping and laundry services. Other departments, such as training, switchboard operations, risk management, and barber/cosmetology, may be included in the DSS supervisory chain depending upon facility needs.

Responsibilities

• Attends work on a regular basis and may be required to work a specific shift schedule or, at times, even a rotating schedule, extended shift and/or overtime in accordance with agency leave policy and performs other duties as assigned.
• Serves in the capacity of the Executive or Administrator on Duty in rotation and is on-call as needed.
• Provides leadership and plans, assigns, and supervises the activities of support services departmental staff, including but not limited to, plant maintenance, grounds keeping, motor pool/fleet management, food services (food preparation and dietary services), housekeeping and laundry services.
• Hires, trains, and promotes professional growth of the employees within the department so that a competent workforce is maintained.
• Ensures that all departmental staff are compliant in training per agency and facility standards.
• Conducts performance evaluations of assigned staff to give employees timely feedback on their performance and oversees staff development plans and activities.
• Takes action to improve employee retention and reduce turnover.
• Ensures organizational structure is set up for effective and efficient utilization of staff and available resources.
• Ensures facility's compliance with operational standards set by the Health and Human Services Commission, local facility policies and procedures, The Joint Commission (TJC) standards, Centers for Medicare and Medicaid (CMS) conditions of participation, State Office Risk Management (SORM), State Fire Marshall, American with Disabilities, Texas Administrative Code (T.A.C.), and Life Safety Code regulations.
• Implements and monitors a safety program with the maintenance department. Inspects workspace and equipment for hazardous conditions and takes necessary action to correct the unsafe conditions.
• Oversees and facilitates property management, capital construction and maintenance projects. Prioritizes and fully establishes capital construction projects in the automated system on time, approved in advance by the SH Superintendent.
• Ensures that adequate internal controls of all services and operations are in place for the environmental services, food service and maintenance departments. Develops and implements a plan to assure that all required audits are conducted as scheduled and corrective actions are identified and implemented.
• Serves as a management team professional to assist the Assistant Superintendent of the SH in the overall improvement of the facility.
• If assigned, oversees the workers compensation program at the SH. Reviews incidents and claims, ensures the database is maintained. Pulls reports, identifies trends and takes action to mitigate workers compensation exposure by actions such as repairing industrial hazards (areas where slips, trips and falls could occur, for example).
• Serves as a liaison to state-office for contracts and procurement, facilities support services, food services, environmental services, and laundry services.

Requirements

Must possess a valid Texas driver license or obtain it no later than 90 days after hire date. Applicants with an out-of-state driver license must provide an original certified driving record from the state of origin.

Qualifications

Master's degree in Business Administration, Public Administration, Healthcare Administration, or a related field preferred. Bachelor's degree in Business Administration, Public Administration, Healthcare Administration, or a related field required. Relevant work experience in healthcare administration or a related field preferred.

Skills

• Ability to make independent and sound technical judgments.
• Ability to work in a team environment, and to train, schedule and/or prioritize the work of others.
• Ability to organize workload and set priorities.
• Ability to gather, assemble, correlate, and analyze facts and devise solutions.
• Ability to effectively communicate technical information in an understandable way, both orally and in writing, to small and large groups.
• Ability to define problems, collect data, establish facts, conduct a root cause analysis, and draw valid conclusions.
• Ability to evaluate policies and procedures.
• Ability to maintain flexibility in work hours, which may require overtime or extended hours.
• Skills in problem solving and solutions.
• Skills in identifying measures or indicators of program performance.
• Skills in Microsoft applications and knowledge of personal computers.
• Knowledge of local, state, and federal laws related to Hospital Settings, National Fire Protection Association (NFPA), National Electrical Code (NEC), American Society of Heating, Refrigerating and Air-Conditioning Engineers (ASHRAE), and Texas Administrative Code (TAC).
• Knowledge of public administration and management techniques, statistical analysis, and program planning.

Benefits

Comprehensive benefits package including 100% paid employee health insurance for full-time eligible employees, a defined benefit pension plan, generous time off benefits, numerous opportunities for career advancement and more.

Pay

$6,000.00 - $8,886.16 monthly

Schedule

Day Shift