Director of Facility Support Services

Position Overview

The Director of Facility Support Services is responsible for the strategic leadership, operational oversight, and compliance management of facility-related services supporting U.S. Federal Government clients. This role oversees Wastewater Treatment Plants (WWTP), Water Treatment Plants (WTP), and comprehensive Facility Operations & Maintenance (O&M) programs across multiple sites of federal, state, local, and commercial installations.

Key Responsibilities

• Leverage technology solutions such as CMMS, SCADA, and data analytics to improve performance.
• Oversee operations, maintenance, and compliance of: - Wastewater Treatment Plants (WWTP)
• - Drinking Water Treatment Plants (WTP)
• - Distribution and collection systems
• Ensure compliance with: - EPA regulations (Clean Water Act, Safe Drinking Water Act)
• - State environmental regulations
• - NPDES permits and reporting requirements
• Ensure proper certification and training of licensed operators (as required by state/federal regulations).
• Review operational reports, discharge monitoring reports (DMRs), and water quality data for compliance with contract and regulatory requirements.
• Ensure adequacy of emergency response and continuity of operations plans (COOP).
• Oversee comprehensive O&M services including: - Mechanical, electrical, and plumbing systems (MEP)
• - HVAC systems and central plants
• - Building automation systems (BAS)
• - Grounds and infrastructure maintenance
• Ensure facilities meet federal standards such as: - UFC (Unified Facilities Criteria)
• - NFPA codes
• - OSHA requirements
• Ensure preventive and predictive maintenance programs to enhance equipment reliability and extend asset life and contract requirements.
• Ensure adequacy of emergency response and continuity of operations plans (COOP).
• Ensure full compliance with federal contract requirements, including performance work statements (PWS) and service level agreements (SLAs).
• Maintain key performance indicators (KPIs), quality control plans (QCP), and quality assurance metrics.
• Support contract modifications, renewals, and business development efforts.
• Adequately manage costs while maintaining service quality and compliance.
• Approve procurement of materials, equipment, and subcontract services.
• Lead environmental, health, and safety (EHS) programs in accordance with OSHA and federal agency requirements.
• Implement safety plans, hazard analysis, and incident reporting procedures.
• Drive a “zero incidents” culture across all operations.
• Support recruiting, training, and development of a high-performing workforce.
• Ensure appropriate staffing levels and certifications for all operational roles.
• Conduct performance evaluations, succession planning, and leadership development.
• Solicit subcontractors and vendors to ensure compliance and performance if gaps appear.
• Identify opportunities for process improvement, automation, and innovation.

Minimum Qualifications

• Bachelor’s degree in Engineering (Civil, Environmental, Mechanical) or Facilities Management is required,
• Master’s degree (MBA, Engineering, or related) is preferred
• 10+ years of progressive experience in facilities management, utilities, or infrastructure operations,
• 5+ years in a senior leadership role or director-level role,
• Experience supporting federal government contracts strongly preferred,
• Proven success in overseeing or managing facility O&M, preventive maintenance programs, and compliance with regulatory standards,
• Strong financial acumen and experience managing budgets,
• Familiarity with industry software and tools.

Preferred Certifications

• Certified Facility Manager (CFM)
• LEED Accreditation
• OSHA Safety Certification