Director of Enterprise Sales - Refrigerated Logistics

Position Purpose

The Director of Enterprise Sales is responsible for soliciting freight orders from a designated and assigned base of SOAR Transportation customers by fax, phone, e-mail, web-based platforms, and electronic data interchange.

Job Functions

• Maintains relationships with key clients and negotiates terms to close deals.
• Solicits committed and non-committed refrigerated freight orders from a designated customer base via various communication methods.
• Develops and maintains relationships with current and prospective customers through various means.
• Travels to call upon current and prospective customers to solicit orders or discuss business.
• Delivers sales presentations to key clients and prepares contracts for orders obtained.
• Quotes prices and credit terms and tracks and traces all active orders for current on-time status.
• Contacts customers proactively about shipment status and seeks alternate solutions if there are service deviations.
• Records and notates customer complaints and works to resolve them to maximize customer satisfaction.
• Communicates with operations personnel about customer feedback regarding service, product offerings, or changes in business levels.
• Develops cold call strategies and uses them to solicit new customers.
• Maintains new customer relationships.
• Maintains confidentiality of company, employees, and customers.

Key Knowledge and Experience

• High school diploma or GED equivalent; college degree preferred.
• Minimum 5 years work experience in the transportation industry.
• 5+ years B2B refrigerated freight sales experience required.
• Excellent communication and customer service skills required.
• Experience working in a deadline-driven environment preferred.