Director of Entera Programs

About the role

The Director of Entera Programs is responsible for the development, implementation, coordination, and ongoing growth of Entera's integrative and functional medicine programs. This role serves as a key bridge between clinical vision and program execution, ensuring that Entera's services are thoughtfully designed, effectively delivered, and aligned with the overall mission and strategic direction of Enterhealth.

Responsibilities

• Lead the development, implementation, and ongoing management of Entera programs and service offerings.
• Partner with clinical and executive leadership to identify opportunities for new programs based on patient needs, clinical expertise, market demand, and organizational priorities.
• Develop clear program structures, including objectives, patient pathways, services, resources, timelines, and measures of success.
• Evaluate existing programs and recommend enhancements based on outcomes, patient experience, provider feedback, and organizational goals.
• Help establish a cohesive portfolio of programs that reflects Entera's integrative and functional medicine approach.
• Coordinate the launch and implementation of new programs from initial concept through full execution.
• Develop workflows and processes to ensure programs can be delivered consistently and efficiently.
• Collaborate with operations to ensure appropriate staffing, scheduling, technology, space, and resources are available to support each program.
• Establish timelines, responsibilities, and deliverables for program launches and ongoing initiatives.
• Identify barriers to successful implementation and work collaboratively with leadership to develop solutions.
• Work closely with physicians and clinical providers to ensure programs appropriately reflect Entera's clinical philosophy and standards of care.
• Facilitate collaboration among providers and disciplines involved in a patient's care.
• Support the development of coordinated patient pathways that may incorporate medical care, nutrition, lifestyle interventions, diagnostic testing, wellness services, and other appropriate services.
• Ensure operational components support, rather than interfere with, the provider-patient relationship.
• Ensure programs are designed around an exceptional, personalized patient experience.
• Develop processes that help patients understand their program, services, expectations, and next steps.
• Identify opportunities to improve patient engagement, participation, retention, and continuity of care.
• Review patient feedback and collaborate with the appropriate teams to improve the program experience.
• Promote a consistent experience across Entera programs while maintaining the individualized nature of functional and integrative medicine.
• Establish and monitor key performance indicators for Entera programs.
• Track program participation, patient engagement, retention, outcomes, utilization, and other relevant measures.
• Regularly evaluate program performance and present findings and recommendations to leadership.
• Use data, patient feedback, and provider feedback to identify opportunities for improvement.
• Work with leadership to determine when programs should be expanded, modified, or redesigned.
• Stay informed about developments and emerging opportunities within integrative medicine, functional medicine, wellness, and preventive health.
• Identify innovative services and program concepts that align with Entera's mission and patient population.
• Partner with marketing and business development teams to effectively communicate Entera's programs to patients, referral sources, and the broader community.
• Assist in developing educational materials, program descriptions, and resources that clearly communicate the value and purpose of Entera's services.
• Support strategic partnerships and initiatives that expand Entera's reach and program offerings.
• Lead cross-functional projects related to program development and implementation.
• Establish clear expectations, timelines, and accountability for program-related initiatives.
• Facilitate communication among clinical, operational, marketing, and administrative teams.
• Provide guidance and support to employees involved in program coordination and delivery.
• Foster a culture of collaboration, innovation, accountability, and continuous improvement.
• Ensure programs are developed and delivered in accordance with applicable healthcare regulations, organizational policies, and clinical standards.
• Partner with clinical and operational leadership to maintain appropriate documentation, workflows, patient privacy, and quality standards.
• Identify potential program risks or gaps and work with leadership to develop appropriate solutions.
• Support quality improvement initiatives related to Entera programs and patient services.

Qualifications

• Bachelor's degree in Healthcare Administration, Business Administration, Public Health, Nursing, Health Sciences, Program Management, or a related field preferred.
• Advanced degree or relevant clinical background is a plus.
• Minimum of 5 years of experience in healthcare program development, clinical operations, program management, or a related healthcare leadership role preferred.
• Experience with integrative medicine, functional medicine, wellness, preventive health, or other patient-centered healthcare models is highly desirable.
• Demonstrated ability to develop and implement programs from concept through execution.
• Experience coordinating multidisciplinary teams and complex projects.
• Strong organizational, project management, and problem-solving skills.
• Ability to evaluate data and program performance and translate findings into actionable improvements.
• Excellent interpersonal and communication skills with the ability to collaborate effectively with physicians, clinical providers, leadership, employees, and external partners.

Skills

• Program development and management
• Strategic thinking
• Project management
• Integrative and functional medicine awareness
• Cross-functional collaboration
• Patient-centered program design
• Clinical and operational coordination
• Innovation and growth
• Performance measurement
• Relationship building
• Communication and leadership
• Process improvement
• Organization and execution