Director of Intake

Key Responsibilities

• Increases revenues and admissions each year per the organization’s strategic growth goals and ensures access for appropriate patients.
• Develops and refines strategies that will improve referral source loyalty and admissions effectiveness and strengthen the strategic position of the organization in the market across stakeholder groups.
• Works to increase the quality and productivity of the admission process to increase access to appropriate patients while decreasing the average cost of processing referrals and admissions.
• Establishes policies and procedures that consistently meet the Federal and State guidelines as described by Compliance.
• Led the development and management of new programs and materials that support the strategic growth strategies of the organization.
• Negotiates contracts when applicable.
• Works with all departments to foster effective communication on new business development endeavors; and meets to identify and address potential or current issues that could adversely affect admissions, business growth, or our position in the market.
• Serves as a “brand champion” for the organization to promote and protect the company brand through message consistency, and alignment with organizational vision and values.
• Creates awareness of company to expand access to services provided and increase market penetration in service area.
• Develops and effectively implements action plans and assumes responsibility for outcome measurements of the admissions.
• Works with other departments to define systems to accurately track referral and admission activity by source as driven by the marketing representatives and admitted by admissions team.

Requirements

• Minimum Education Required: Bachelor’s degree in related field; master’s degree in business administration or healthcare administration preferred.
• Minimum Experience Required: 7 or more years at the leadership level in business development, marketing and communications, sales and service delivery experience required.

Qualifications

• Establishing and fostering customer relationships.
• Proficient in planning, organizing, budgeting, goal setting and maximizing effectiveness across areas of responsibility.
• Ability to develop key issue consensus among clinicians and administrators within the organization.
• The ability to represent and articulate the organization’s mission and value across internal and external stakeholder groups.
• Proficiency in using data analytics to drive the organization’s growth.
• Marketing and communications practices, specifically using emerging technologies to engage diverse stakeholder groups.
• A solid understanding of healthcare competitive markets.
• Referral and admissions management using customer experience.
• Knowledge of fundraising practices for donor engagement.
• Excellent written and verbal presentation and facilitation skills.
• Financial management (i.e., forecasting, budgeting, outcome measurements).