Director of Intake Unit

Essential Responsibilities

• Maintain a global overview of firm practice areas, grants and policies to design responsive intake practices to frequently changing client needs.
• Work with Chief Operation Officer on understanding deliverables under grants.
• Cook up intake functions with substantive units to create and modify intake practices, intake and closing documents, case management software, grant requirements, case acceptance criteria, and firm staffing.
• Evaluate and implement technological advances for the intake process and coordinate with the technology team to help evaluate office wide technology updates.
• Evaluate performance and call handling for intake frontline staff.
• Responsible for hiring, training, and supervision of an intake staff of 6 intake specialists, 2 full-time intake attorneys and 2 part-time intake attorneys.
• Resolve intake problems reported by clients, staff and management and serve as contact person for client grievances.
• Interview, represent and advise indigent and other disadvantaged clients in family law, housing, and consumer cases during regular hours and handle emergency matters.
• Maintain and improve the intake systems that serve a 17-county region, including Clay, Duval, Nassau and St. Johns County.
• Learn the administration side of Legal Server and attend national Legal Server trainings.
• Represent clients at the intake level by assisting them with pro se responses and motions, limited representation in drafting advanced directives and enhanced life estate deeds and sealing or expunction of records.

Qualifications

• Absolutely must be a licensed Florida attorney with a minimum of 8 years of civil practice experience.
• Willingness to be in the office on a reliable and regular basis to support the in-office staff.
• Step in and handle the front-line work of the office intake occasionally during times of high volume and staff leave, handle referrals from partner agencies and programs.
• Maintain office retainers, brochures, self-help information, and guides.
• Perform other duties and projects as required by executive management.

Benefits

• Salary commensurate with experience.
• Sign-on bonus.
• Benefits package include, but are not limited to, hybrid work model, medical, dental, vision, long-term disability insurance, group life insurance, 401(k) (match 100% of deferrals up to 6% of compensation), generous leave policy (13 paid holidays plus 22 personal leave days in first year, one-month sabbatical every four years), and membership in Access Perks, a private discount network.