Director of Intake

About the role

The Director of Intake at Brighton/Suncrest Hospice is responsible for leading the Intake Coordination team, ensuring timely and efficient patient admissions, and maintaining regulatory compliance.

Responsibilities

• Direct the day-to-day operations of the Intake Coordination team.
• Partner closely with the Business Development team and referral sources to support referral growth and strengthen relationships.
• Lead, develop, and mentor the Intake team while fostering a culture of accountability, compassion, collaboration, and excellence.
• Oversee the referral and admission process to ensure timely, accurate, and efficient patient admissions.
• Monitor departmental performance, referral trends, and operational metrics to improve outcomes and support census growth.
• Collaborate with Executive Leadership, Clinical Operations, and branch leadership to optimize workflow and resolve barriers.
• Ensure compliance with Medicare regulations, HIPAA, state requirements, and organizational policies.
• Develop and maintain standardized intake processes, policies, and procedures across all service locations.
• Promote exceptional customer service and maintain strong relationships with referral sources, patients, families, and community partners.
• Utilize data, reporting tools, and performance dashboards to drive continuous quality improvement and operational excellence.
• Maintain appropriate staffing levels, oversee employee performance, and support ongoing education, engagement, and retention.

Requirements

• Current Registered Nurse (RN) licensure (in good standing) in the state(s) of practice with at least 1 year of hospice experience and two years of nursing experience.
• Willingness to drive with reliable transportation, valid driver’s license, and auto insurance.
• Patience, motivation, and a positive attitude.
• Hospice or home health experience (Preferred).
• Great leadership skills with the ability to inspire the trust of others.
• Balance team and individual responsibilities.
• Give and welcome feedback.
• Exhibit objectivity and openness to others' views, contribute to holding each other accountable and building a positive team spirit.
• Demonstrate accuracy and thoroughness.
• Monitor and self-correct own work processes and outcomes; apply feedback from others to improve performance.