DIRECTOR OF INTAKE

About the role

The New York City Department of Homeless Services (DHS) is recruiting for one (1) Administrative Director of Social Services M-II to function as Intake Director. This role oversees the day-to-day operations of the agency’s intake and assessment sites, both directly run and contracted providers.

Responsibilities

• Be responsible for the administration of directly operated and/or contracted facilities and ensuring the provision of services in a safe and well-maintained environment.
• Ensure compliance with applicable mandates, agency standards and regulatory requirements governing the right to shelter and shelter conditions.
• Respond to critical incidents and other significant events affecting clients' health and/or safety.
• Conduct routine site visits.
• Oversee programming activities and the provision of social services to ensure optimal service delivery.
• Review and conduct various analyses to measure programs’ performance and placements as it relates to goals, targets, and outcomes.
• Identify needs and make recommendations for improvement.
• Provide directions to enhance communication between the agency and providers.
• Confer with staff as needed regarding programmatic and personnel issues.
• Supervise the shelter contracting process to ensure compliance with applicable terms and conditions and follow agency policies and procedures.
• Evaluate Requests for Proposals (RFPs), participate in contract negotiations, prepare contract related reports and participate in the planning of policies, procedures and programs.
• Liaise and interface with local Community Boards to promote and maintain cooperative relationships in the community.
• Be required to work on special initiatives as needed, based on 24/7 coverage.

Requirements

The successful candidate must have a baccalaureate degree from an accredited college or university and four years of progressively responsible experience, in a large governmental agency, business firm, civic or community organization operating in the area of social services, including one year at the administrative or managerial level; or education and/or experience equivalent to "1" above. Graduate education or a license may substitute for up to a maximum of three years of experience in the area of social services, but not for the one year of experience at the administrative or managerial level as described in "1" above, as follows:

• A master’s degree from an accredited college or university in accounting, business, child welfare, counseling, economics, education, finance, human resources, labor relations, management, management science, nursing, operations research, organizational behavior, personnel or public administration, political science, psychology, sociology, social work, statistics, and/or urban studies may substitute for two years of experience;
• Graduate education beyond the baccalaureate degree may be substituted at the rate of 30 semester credits from an accredited college or university in the area(s) listed in "2(A)" above for each year of experience up to a maximum of three years;
• A valid New York State Registration as a Licensed Clinical Social Worker (LCSW) or Licensed Master of Social Work (LMSW) may substitute for three years of experience.

All candidates must have a baccalaureate degree from an accredited college and one year of experience at the administrative or management level as described in "1" above.

Preferred Skills

• Excellent writing and communication, and computer skills.
• Proficiency with CARES. 55a Program

Benefits

This position is also open to qualified persons with a disability who are eligible for the 55-a Program. Please indicate at the top of your resume and cover letter that you would like to be considered for the position through the 55-a Program.

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.

Pay

Commensurate with experience

Schedule

Based on 24/7 coverage.

Qualifications

Job ID: 778709
Posted until: 2026-08-31
Title code: 10056
Civil service title: ADMINISTRATIVE DIRECTOR OF SOC
Title classification: Competitive-1
Business title: DIRECTOR OF INTAKE
- Experienced (non-manager)
Job level: M2
Number of positions: 1
Work location: 33 Beaver St, New York Ny